Service Advisor at Jaguar Land Rover of Ocala
Morgan Auto Group
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Pay
- $45K to $95K
- a year
- Location
- Ocala, FL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 28
- 2 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Morgan Auto Group
Automotive · 1,001 to 5,000 employees
We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail.
What you'll do
- Greet all customers promptly and provide timely professional service
- Listen to customer inquiries, identify service needs, resolve concerns, and sell additional services
- Estimate cost and completion time and settle customer accounts
- Communicate with customers about the status of work
- Coordinate activities to ensure repair work is fixed right the first time and completed on time
- Obtain written approval on repair orders and inspect finished orders for completion and pricing accuracy
- Contact customers about service appointments and scheduled maintenance
- Document repair order changes and review repairs and charges with customers
Key skills
customer service
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
Perks
- Health insurance
- Dental insurance
- Vision
- Disability insurance
- 401(k) with company match
- Paid Time Off
- Tenure Bonuses
See full description on company page, apply now
Read the full posting here
We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $45k-$95k depending on experience!!*
In addition to competitive pay, we offer our associates the following benefits:
· Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account · 401(k) with company match
· Professional work environment, with job training and advancement opportunities
· Paid Time Off
· Tenure Bonuses
· Employee discount programs
· Referral programs
RESPONSIBILITIES:
· Greets all customers promptly; provides timely professional service.
· Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
· Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
· Estimates cost and completion time/settles customer accounts.
· Communicates with customer about status of work.
· Coordinates activities to ensure repair work is fixed right the first time and completed on time.
· Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility .
· Ftech Meets or exceeds goals for add-on sales.
· Meets or exceeds OEM Customer Satisfaction Index expectations
· Delivers the right car in perfect condition every time.
· Identifies repeat customers/first time customer and treats them accordingly.
· Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
· Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
· Documents repair order changes.
· Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
· Promptly addresses and resolves customer viewpoint and service follow-up issues.
*see hiring manager for details
EOE/DFWP