Service Advisor

Apply Job Type Full-time Description Milton Martin Honda is currently building a brand-new state-of-the-art dealership in Oakwood to meet and exceed the expectations of our customers' needs. Our new service facility will come fully equipped with a climate-controlled work environment. Now is the perfect time to join our growing team here at Milton Martin Honda! We have been proudly serving our community since 1985 and feel our team members are the core of our business. Each of our associates plays an essential role in the safety and reliability of our customer's vehicles. At Milton Martin Honda, you’ll work alongside some of the best in the business. Milton Martin Honda offers: Paid training and certifications Paid time off and holidays Competitive wages 401(k) with matching contributions 401(k) Roth Medical, dental, vision, and life benefits HSA matching Contributions Work-Life Balance 5-day work week Job Responsibilities: As a Service Advisor at Milton Martin Honda, you are the liaison between the customer and technicians and are responsible for ensuring an excellent customer experience. Greet service department customers promptly and courteously upon arrival Listen to customers and clearly translate repair needs to our service technicians Maintain vehicle records by recording service and repairs Provide accurate repair/maintenance estimates and time frames Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of the progress Update product knowledge as required by Milton Martin Honda and Honda Inspect repair quality and ensure all work is complete Review and explain repairs and associated costs as well as any warranty coverage with customers Handle minor customer concerns and complaints Keep the Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) Scores in accordance with dealership standards Job Requirements & Qualifications: Excellent communication, Excellent interpersonal, organizational and customer service skills Self-starter and self-motivated Strong understanding of automotive technology Ability to work in a fast-paced and process-driven environment Valid Georgia driver’s license with a clean motor vehicle report. Must consent to background and drug screening. Education and/or Experience High school diploma or GED (general equivalency diploma); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience. Working Environment & Physical Demands Duties are performed throughout the dealer premises, both indoors and outdoors. Work includes frequent movement around the company facilities and the outdoor car lot to move vehicles. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk, and sit. The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays. Milton Martin Honda is an equal employment opportunity employer and drug-free workplace. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex (including sexual orientation and gender identity), disability, age, veteran status or genetic information. Offers of employment are contingent upon successfully passing background screening (including criminal background check, review of consumer and motor vehicle records, and passing drug screen at a certified testing facility) and confirmation of your authorization to work in the United States. Employment is on an at-will basis and subject to termination by you or the Company at any time and for any lawful reason. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.