Service Desk Analyst I-ARMC (Variable) FT
Adena Health
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- Location
- Chillicothe, OH
- Job type
- Full time
- Posted
- Oct 23
- 2 days ago
Career path
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About the company
Adena Health
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Community-centered decision making
- Leadership visibility and cross-functional collaboration
- Competitive compensation and benefits
- Growth-focused culture
- Opportunity to influence real healthcare outcomes
- Emerging leader and leadership development programs
- Reliable compensation
- Strong healthcare coverage options
- 3.5% retirement match with automatic annual increase
- PTO that grows with tenure
- Visible leadership impact within a regional health system
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Read the full posting here
The Service Desk Analyst I will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.