Service Desk Technician

About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide. Being 100% employee-owned directly impacts our culture: it drives our decision-making, motivates our teams, increases our productivity, improves retention, and contributes to the future success of our company. Our culture is one where we work hard for our clients and for each other – and we have fun collaborating, sharing experience and expertise, and learning along the way. We’re passionate about delivering exceptional quality, elevating client relationships, enriching the careers and lives of our employee owners, and enhancing the communities where we live and serve. At LDG, we strive to create an organization where people want to work. We offer a flexible work environment, paid training for required licensures, competitive benefits, bonus plans, and a company-funded Employee Stock Ownership Plan (ESOP) while supporting your professional and personal growth. Your Opportunity + Impact The Service Desk Technician is responsible for providing front-line assistance to end users by addressing and resolving inquiries, issues, and requests. This role delivers Level 1 troubleshooting support via phone, email, and in person, ensuring timely and effective resolution. The position regularly interacts with users to confirm systems are functioning properly, provides clear and user-friendly technical guidance, and ensures professional support experience Key Responsibilities Acts as the first point of contact for employees requiring technical assistance, providing Level 1 end-user support. Troubleshoots and resolves issues related to Windows OS, networks, printers, and hardware/software; escalates complex issues when necessary. Maintains and administers Active Directory services, including account processes. Performs virus and malware detection and removal to ensure system security. Configures, deploys, and maintains workstations, desktops, laptops, printers, and scanners. Supports IT staff with projects and assignments as needed. Communicates technical information clearly to non-technical users while delivering excellent customer service. Continuously develops technical knowledge and stays current with emerging technologies. Education and Experience Education: Associates Degree in Information Technology or related field of study preferred. Experience: A minimum of one (1) year of experience in IT related field. Licensure/Certification: Must possess a valid driver’s license. Preferred Qualifications Basic knowledge of TCP/IP, network fundamentals, and common commercial business software. Demonstrates a strong desire to expand knowledge and take on new responsibilities within the field. Proficient in Microsoft Office Suite (Excel, Word, Power Point, Outlook). Excellent organizational and time management skills to handle multiple tasks and meet deadlines effectively. Strong oral and written communication skills, with the ability to work independently as well as collaboratively within a team. EEO Statement Larson Design Group, Inc. is an Affirmative Action and Equal Opportunity Employer (EEO) that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.