Service Technician, Idaho Falls, ID

Big Horn Heating and Cooling has been serving Mountain West families and businesses for over 20 years!With shops in Billings, Cody, Worland, and Jackson, we are the leading provider of HVAC maintenance, service, and installation for residential and commercial customers in Idaho, Montana, and Wyoming. We are looking for top-tier talent to join our team and bring our excellent level of customer service to the community.We invest in our employees' career development, covering their Journeyman licensing and training/continuing education. We promote our career development philosophy of "learn more, earn more" to all of our coworkers.We offer an outstanding company culture, a 401(k) program w/ company match, health insurance, PTO, and competitive compensation with SPIFFS.Position SummaryThe HVAC Service Technician is responsible for diagnosing, servicing, repairing, and maintaining residential and commercial heating, ventilation, and air conditioning systems. This role requires strong technical expertise, customer service skills, and the ability to work independently while delivering safe, high-quality service.Essential Duties and ResponsibilitiesDiagnose and troubleshoot HVAC system issues, including electrical, mechanical, and control-related problemsRepair and replace HVAC components such as motors, compressors, capacitors, contactors, thermostats, and controlsPerform preventive maintenance and system performance testingInterpret wiring diagrams, blueprints, and manufacturer specificationsProvide clear explanations and recommendations to customers regarding repairs, maintenance, and system upgradesAccurately complete service documentation, work orders, and invoices using company softwareFollow all company policies, safety procedures, OSHA standards, and manufacturer guidelinesMaintain company vehicle, tools, and equipment in safe and working conditionParticipate in on-call rotation as requiredMeet productivity, quality, and customer satisfaction standardsPerform other related duties as assignedQualificationsEducation & ExperienceHigh school diploma or GED required3+ years of HVAC service experience preferredTechnical or trade school training in HVAC strongly preferredLicenses & CertificationsValid driver’s license with acceptable driving recordEPA Section 608 Certification (required)Additional certifications such as NATE preferredKnowledge, Skills, and AbilitiesStrong working knowledge of residential and light commercial HVAC systemsProficient in electrical troubleshooting and diagnosticsAbility to read and interpret technical manuals and schematicsStrong problem-solving and critical-thinking skillsExcellent customer service and communication abilitiesAbility to work independently and manage time effectivelyProficient with mobile devices and service management softwarePhysical DemandsAbility to lift up to 75 poundsAbility to stand, walk, bend, kneel, climb ladders, and work at heightsAbility to work in confined spaces such as attics and crawlspacesAbility to work in varying indoor and outdoor weather conditionsWork EnvironmentResidential and light commercial job sitesExposure to extreme temperatures, dust, noise, and mechanical hazardsField-based work with daily travelScheduleTypically Monday through FridayOvertime, evenings, weekends, and on-call work may be required during peak seasonsTravel RequirementsLocal travel within assigned service territoryEqual Employment Opportunity StatementThe Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.DisclaimerThis job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.