Service Technician (Trade Show- HVSB)

We are looking for a Service Tech to join our team supporting our Trade Show Division. The High-Volume Small Booth (HVSB) Service Tech is one of the first team members that our customers meet when visiting the Showroom for an appointment. This is an entry-level position that can lead to a fulfilling career with ample opportunity for growth! The ideal candidate has an advanced proficiency with hands-on assembly, is highly organized, focused on quality, and enjoys providing world-class customer service. If you thrive in a fast-paced environment that fosters creativity and multi-departmental collaboration, we want to speak with you! Who We Are: Innovative Environments is an award-winning, nationally recognized creative team that creates innovative tradeshow exhibit designs and unique workplace branding. In addition, our team at Innovative Environments provides the right solutions for custom corporate interiors, broadcast studios, and corporate and multifamily signage. To learn more, visit our websites: https://innovenv.com/ Position Description: The HVSB Service Tech will maintain proper inventory, pull and prep orders, install/assemble, dismantle, pack, and ship customer booths and collateral to ensure that all items are included for a successful trade show. In addition, client previews and training are provided to assist customers in a successful set-up and event. The HVSB Service Tech helps Innovative Environments achieve its mission by being “Exceptionally Good” at small-booth assembly, training, and communication to ensure every client receives “World Class” customer service. Key Responsibilities: Inventory, Installation & Dismantle Inventory/collateral - pull, count and prepare for order. Communicate any discrepancies. Pulling & prepping orders – Review work order, pull, prep, set-up, disassemble, pack, and prepare for shipping. Provide manifests to freight manager - dimensions, weight, etc. At the conclusion of a show, items will need to be picked up or shipped back and set up again to be inspected and ensure all parts and materials are in good condition. Make repairs as necessary and inform HVSB Coordinator of any concerns. Warranty/Fix items covered and meet client requests as needed. Client Preview & Training Assemble client booth to exact specifications. Provide a detailed preview/demonstration of the assembly and dismantle process to result in an efficient and successful outcome for the client. Answer customer questions and resolve concerns throughout the process. Showroom / Warehouse Ensure that the showroom is in working order and clean daily to accommodate client appointments and walk-ins. Replace booth/display lights or materials as needed, clean shelves and counters from dust, organized area, vacuum. help in the warehouse as needed. Competencies: Exceptional customer service skills Mechanically inclined Experience with hand tools Ability to clearly communicate instructions and processes Strong work ethic – focused on results and customer satisfaction Self-starter capable of working independently and ensuring deadlines are met Advanced time management skills and organizational skills Willingness to learn, coachable Advanced attention to detail Candidate Should Possess: High School Diploma or GED Previous warehouse experience – inventory, pulling orders and forklifts Ability to assemble various materials to construct a trade show booth Trade show experience and Forklift Certified preferred but not required What We Offer: We understand that our people are the most important factor to our success. As a result, we value and invest in our people through: Benefits Include: Medical, dental, vision, life and disability insurance 401(K) with discretionary match Vacation and Holiday pay Personal and professional development A collaborative, high-energy culture that values teamwork and integrity Innovative Environments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other character