Small Parcel Coordinator

About ITS Logistics Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day. What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment. When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment. Do you have what it takes? Find out today - www.its4logistics.com. Position Summary Join our rapidly growing Distribution & Fulfillment team as a Small Parcel Coordinator and build a rewarding career in the trillion-dollar supply chain and logistics industry—no prior experience required! We're seeking a detail-oriented, organized professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. Reporting directly to the Small Parcel Manager, you'll play a critical role in supporting our small parcel clients through precise coordination, proactive communication, and data-driven insights. Responsibilities include but are not limited to: Shipment Tracking & Visibility: Monitor shipments throughout their entire lifecycle using carrier platforms and systems, ensuring 100% visibility and proactive updates for our customers Data Management & Reporting: Maintain exceptional data integrity for monthly business reviews (MBRs), including metrics such as cost per package, cycle time, weight and dimension details, and other key performance indicators Customer Service Excellence: Respond promptly to customer inquiries, provide shipment status updates, communicate delays or issues, and maintain accurate records in customer portals Claims Processing: Handle carrier claims from initiation through resolution, ensuring timely and accurate documentation Appointment Coordination: Schedule and manage pickup and delivery appointments at ITS facilities and off-site locations Process Documentation: Organize and maintain team documents, standard operating procedures, and reference materials Invoice Support: Compile and verify data for accurate client invoicing Additional Responsibilities: Support team initiatives and special projects as needed Position Requirements Exceptional attention to detail and organizational skills Strong customer service orientation with excellent communication skills Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to multitask, prioritize, and meet deadlines in a dynamic environment Collaborative mindset with a strong work ethic and positive attitude Associate degree or equivalent experience is preferred Physical Demands Constantly remains in a seated or standing stationary position at a professional desk workstation for prolonged periods (typically 80%+ of a shift). Continuous use of hands and fingers to navigate a Transportation Management System (TMS), manipulate complex spreadsheets, and rapidly respond via digital communication channels. High vocal and auditory stamina required to handle continuous phone communication with external carrier dispatchers, freight brokers, and delivery drivers. Close visual acuity is strictly required for extensive, daily computer terminal use, tracking transit maps, and auditing freight bills of lading. Work is primarily conducted in a climate-controlled office environment with low to moderate noise levels. Occasional mobility is required to navigate to on-site distribution floors or shipping windows where exposure to warehouse dust, moving equipment, and fluctuating dock temperatures may occur. FLSA Status: Non-Exempt Schedule: 7am-3:30pm Monday through Friday