Spa Coordinator (FT and PT)

PURPOSE: A Spa Coordinator is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client’s word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Lake House Spa and make a lasting impression on their farewell. Spa Coordinators must ensure all guest’s needs are satisfied to solidify their decision to return to the Spa. ESSENTIAL FUNCTIONS: Greets and registers guests upon their arrival at the Spa Ensures the accuracy of guest file information Schedule spa services on a computerized spa system Posts guest charges Assists guests in understanding and settling their accounts Maintain eye contact when addressing external and internal guests Properly open & close the spa each day according to Standard Operating Procedures Acknowledge & greet everyone who enters & leaves spa facilities Maintain a clean, safe, fully stocked, and well-organized work area Regularly attend, participate in, and support training and staff meetings for the spa ADDITIONAL RESPONSIBILITIES: In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following: Be on time for your shift Provide locker room coverage as necessary Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions Promote the sales of additional spa services and gift certificates in a positive and motivational way Assist in all areas of spa operation as requested by management Develop the ability to work without constant direct supervision and remain at assigned post for extended periods Communicate to management any occurrences involving staff or guests in the spa that require attention KNOWLEDGE, SKILLS, AND ABILITIES: The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions with or without reasonable accommodation, using some other combination of skills and abilities. Knowledge: Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation. Utilize spa computers with skill and proficiency. Skills: Excellent verbal English communication skills Exceptional communication, listening, and people skills Abilities: Ability to manage payments according to procedures Ability to work independently and within a team Ability to project a positive attitude over the telephone Must be detail-oriented and have the ability to multi-task QUALIFICATION STANDARDS: Education: High school diploma or GED Experience: At least one year of consistent, steady work experience with the general public, specifically in customer service Previous hotel front desk experience helpful Other: Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests’ needs. Flexibility with schedule, including weekends and holidays. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. What We Believe (our Ethos): Shared accountability Humility and kindness Creative problem solving Collaboration & community Do well and do good Benefits Complimentary, Wellness Classes Growth Opportunities Community Atmosphere Employee Discounts Employee Recognition Health, Dental, Vision & 401k Lake Austin Spa Resort in an EOE/M/F/D/V and eVerify employer.