Special Testing Technician

POSITION SUMMARY The Special Testing Technician is responsible for providing the highest quality optometric patient care possible. The Special Testing Technician performs patient histories, completes ophthalmic testing and consistently provides superior customer service for the patients. The Special Testing Technician ensures the proper utilization of time and movement of the patient throughout the patient visit and completes all diagnostic testing as requested by the clinical supervisor. Please note that this job description is not exhaustive, and additional duties may be assigned as needed. MINIMUM QUALIFICATIONS High school diploma or GED required Bachelor's degree or associate Degree in a related field preferred Two years of ophthalmology experience preferred ESSENTIAL SKILLS AND ABILITIES Proficient computer skills Detail oriented Obtain a complete hands-on working knowledge of applicable computer software Ability to problem solve Excellent communication skills, proper grammar and writing capability Team Player Obtain a complete knowledge of all forms that are used in the practice Gain an understanding of the anatomy & physiology of the eye Self-directed, highly motivated, able to multi-task and work under pressure in a fast-paced environment Exceptional interpersonal skills Possess a caring, patient and friendly attitude Ability to appropriately prioritize patient testing Obtain a complete working knowledge of all ophthalmic terminology, spelling and pronunciation Ability to understand CPT and ICD-9/10 Codes for ophthalmic billing DUTIES AND RESPONSIBILITIES Perform testing as requested by the ordering doctor-- Visual Fields, OCTs, Pachymetry, Fundus Photos, External Photos, etc. Obtain eyeglass prescriptions via lensometer Communicate physician instructions to patients accurately and effectively and documents accordingly Assist the physician with pharmacy calls, patient calls, etc. Ensure the scheduling template is being followed correctly Ensure all special testing rooms are clean and well-stocked at the end of each day Ensure all equipment is turned off and covered properly at the end of day Complete tech station duties as assigned on a daily basis Process e-scripts as requested Professional and Personal Development/Goals and ObjectivesExhibit professional demeanor with a positive attitude at all times when representing the practice Maintain certification, where applicable, while continuing to improve skills. Must attend in-services and webinar training as directed by the Clinical Supervisor Set goals and objectives for professional growth. Review and revise goals on an ongoing basis Provide input on how to improve customer service, decrease costs and increase revenues for the practice Customer ServiceSupport the practice core values and mission statement to develop, enhance and promote quality customer service through team effort Exhibit flexibility, sensitivity and respect while maintaining an effective working relationship with all team members Maintain practice confidentiality, follow HIPAA/OSHA guidelines and the rules and regulations of the practice as documented Complete any additional tasks and responsibilities as noted Maintain proper work-up standards of productivity as defined by physician requirements and patient diagnosis Prepare and sends all non-compliance letters, per protocol Assume other duties as assigned PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job The majority of the time on-the-job is spent walking and sitting At times the job may require weight to be lifted up to 50 pounds The job requires the following types of vision: close, distance, peripheral and depth perception Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic) Must be able to communicate clearly in person and over the telephone Hearing must be adequate to perform job duties in person and over the telephone Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions JOB TYPE Full-time 40 hours per week WORK LOCATION In person Winter Haven, FL SUPERVISORY RESPONSIBILITIES None BENEFITS 401(k) 401(k) Matching AD&D Insurance Health Insurance Health Savings Account Dental Insurance Disability Insurance Vision Benefits & Discounted Services Employee Assistance Program Employee Discount Life Insurance Opportunities for Advancement Paid Time Off Paid Training Professional Development Assistance Referral Program OTHER This job description is intended only to describe the general nature and level of work performed. The Special Testing Technician must be able to travel to various satellite locations as needed for work assignments. A valid Florida driver’s license is required. This job description is not intended nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Special Testing Technician will perform all duties listed in this job description as well as any other assigned by the managers and physicians. Overtime may be required. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Eye Specialists of Mid-Florida P.A. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug and tobacco-free workplace.