SPECIALIST, FAMILY CONSTITUENCY SERVICES

About the company

Denver Public Schools

Primary/secondary education · 10,001+ employees

What you'll do

• A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
• $56,125 - $67,351. Click here for more information on compensation for these roles. 
• In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement. 
• Manages Tier I intake for the FACE Helpline, empowering families and community members to navigate complex district systems. Delivers targeted resources, individual coaching, and expert guidance on district policies to resolve inquiries efficiently.Performs Tier II intake, of sensitive family concerns, coordinating with specialists for targeted case management and/or mediation
• Addresses concerns referred by the Board of Education and the Office of the Superintendent and assesses and troubleshoots escalated issues, applying expert understanding to resolve complex challenges; focuses on the root cause to achieve systemic and sustainable improvement
• Provides effective and equitable dispute resolution services, identifies and assesses systemic obstacles working between school staff and families, and builds solutions to support improved school community relations
• Acts as first escalation point for families and community members looking to address concerns above the building leader
• Serves as a central point of contact for families and external stakeholders during emergencies or crisis
• Collaborates with Instructional and Operational Service Directors and uses data trends to make recommendations
• Maintains specialized knowledge of district policies and procedures and ensures that DPS investigations related to assigned parent and community concerns are conducted fairly and in compliance with applicable district policies and procedures
• Conducts grievance inquiries and investigations and reviews decisions made by schools in relation to assigned concerns from families and community members
• Provides consultation, coaching, training, presentations, and facilitation on a variety of topics related to conflict management, de-escalation and customer service.
• Works according to guidance from the Office of General Counsel to mediate with families in place of legal action and/or after legal action to ensure that communication and relationships are restored
• Manage District conduct letters
• Manages the intake and tracking of grievances from families with students at charter schools and ensures that concerns are sent in a timely manner
• Manages the intake of Exceptional Student Services assistance referrals and ensures concerns are sent in a timely manner
• Works with other teams in the District to both influence and implement policies, procedures, programs and initiatives that pertain to Family and Community Engagement
• Travel to various school locations is required. 
• High School Diploma/GED
• Bachelor's Degree preferred
• Three or more years of community work preferred
• Three or more years of conflict resolution and group facilitation preferred
• Proficiency with Google Suite and Gmail, including Docs, Sheets, and Slides required
• High degree of integrity in handling confidential information  required
• Effective time management and organizational skills required
• Bilingual (English and Spanish) required 
• Strong verbal and written communication skills both in English and Spanish required
• Excellent communication skills, including experience with public speaking  with proven ability to both facilitate and participate in conversations with a variety of different audiences (families, school leaders, community members, etc.)
• Strong attention to detail
• Effectively handle multiple demands and competing deadlines under minimal supervision required
• Work collaboratively with others within the team, department, district, and community required
• Demonstrated ability to foster trust and build relationships with linguistically and culturally diverse populations  required
• Available for evening and weekend coverage as needed to support high-priority community events and district-wide crisis response. 
• Must possess a valid driver’s license, reliable personal transportation, and valid auto insurance. 
• Live and work with a permanent home address in Colorado while working with us.  
• Have the ability with or without accommodations to meet the physical demands of the position.

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