Specialist I, Deposit Operations Tax Incentive, Deposit Services Department, South Bend, IN

POSITION SUMMARY Responsible for performing specialized operational servicing and transaction processing for IRA and HSA accounts, with a strong focus on accuracy, regulatory compliance, and risk mitigation. This role supports IRS reporting obligations, ensures adherence to established policies and procedures, and serves as a knowledgeable resource for internal partners by applying a solid understanding of tax incentive account regulations and deposit operations processes. ESSENTIAL RESPONSIBILITES Review, identify, and validate IRA and HSA documentation for accuracy, completeness, and compliance with IRS requirements and bank policies. Process IRA and HSA transactions, including contributions, distributions, account openings and closings, customer adjustments, and interest adjustments. Independently research, investigate, and resolve routine to moderately complex IRA and HSA operational or regulatory issues. Monitor and analyze daily, weekly, and monthly operational and tax reporting to ensure accuracy and timely issue identification. Track processing errors, identify trends, and provide coaching and feedback to internal partners to promote proper documentation and processing standards. Provide high‑quality internal customer service; responding to inquiries related to IRS regulations, tax reporting, and documentation requirements, including complex or escalated issues. Support accurate IRS tax reporting by validating data, monitoring controls, and assisting management with reporting, suspense and system reconciliations. Enforce adherence to departmental policies, procedures, and applicable federal regulations related to tax incentive accounts. Assist management with system upgrade testing and installation. Identify, recommend, and implement process improvements to enhance accuracy, efficiency, and risk controls within the department. Regular and predictable attendance is an essential requirement of the position. Complete all compliance and regulatory training / continuing education, as applicable. Must understand all applicable laws and regulations that apply to the position and comply with the requirements. NON-ESSENTIAL RESPONSIBILITIES Perform other duties as assigned EXPERIENCE/SKILLS Minimum of two (2) years of financial services or banking operations experience preferred. Foundational knowledge of banking operations, products, services, and systems. Working knowledge of IRA and HSA legislative, regulatory, and IRS reporting requirements. Attention to detail and with strong organizational skills. Proficiency in Microsoft Office applications. Ability to maintain subject‑matter knowledge by staying current with regulatory changes, internal procedures, and system updates. Strong understanding of tax concepts and basic accounting principles. Strong problem‑solving skills with sound analytical, investigative, and decision‑making abilities. Demonstrated ability to manage complex work, balance multiple priorities, adapt workload, and perform effectively under pressure to meet operational and regulatory deadlines. Strong written and verbal communication skills, with the ability to explain technical or regulatory information clearly. Ability to work effectively in a team environment and collaborate positively with peers, management, and internal partners. EDUCATION High School Diploma/GED required. CERTIFICATION Preferred IRA (CIS) and/or HSA (CHSP) certification or willingness to obtain within first 15 months in role. TRAVEL REQUIREMENTS Minimal or occasional travel for meetings, projects or training as needed. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds. EQUIPMENT MS Office PC, fax, phone and standard office equipment.