Support Center Consultant
Davidson College
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- Location
- Davidson, NC
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 23
- 2 days ago
Career path
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About the company
Davidson College
Higher education · 1,001 to 5,000 employees
What you'll do
- Deliver exceptional customer service and technical support to end users
- Install, troubleshoot, and maintain computers, printers, A/V equipment, and related technologies
- Participate in the selection and allocation of new equipment
- Create documentation and conduct workshops to enable user self-service
- Support both college-owned technology and constituents' use of it
- Uphold the department's culture of collaboration, transparency, empathy, innovation, and accountability
- Associate's degree in a related field with minimum three years of desktop/user support experience, or equivalent combination of education and experience
- Experience working in a fast-paced, customer-focused technical support environment
- Proficiency in mixed-platform computing environments with integrated directory services (Active Directory)
- In-depth knowledge of Windows and Apple operating systems, including advanced troubleshooting skills
- Experience supporting mobile devices (iOS and Android) and connecting them to enterprise services
- Exceptional troubleshooting skills with hardware including desktops, laptops, tablets, projectors, and printers
- Experience supporting desktop and cloud-based services (Office 365, Microsoft Office, Google Apps, Adobe Creative Suite)
- Strong knowledge of IT security principles and best practices, including virus/malware remediation
- Experience with ticketing systems, knowledge bases, and other technical support tools
- Excellent communication, time management, and customer service skills
- Ability to work both independently and collaboratively
- Physical ability to move computer equipment and drive small motorized vehicles
- Industry certifications (CompTIA+, Apple, Microsoft)
- Experience with imaging technologies (JAMF, Windows Deployment Services)
- Experience supporting classroom A/V equipment and learning space technologies
- Knowledge of voicemail systems and wireless networks
- Experience creating user-friendly documentation, training materials, and support resources
- Experience with endpoint security and security incident investigation
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Read the full posting here
Support Center Consultant
Position Overview
The Support Center Consultant provides comprehensive technical support to faculty, staff, and students, ensuring timely and professional assistance with computer hardware, software, and audio-visual technology across campus. This role is integral to our Technology & Innovation (T&I) team, contributing to our mission of "driving digital transformation that advances Davidson's primary purpose."