Surgical Practice Coordinator-Otolaryngology ENT

About the company

Nemours Children's Health

Hospital & health care · 5,001 to 10,000 employees

What you'll do

• Facilitate access to surgical care.  This includes scheduling of surgical cases for assigned surgeons at both Nemours and non-Nemours facilities.   Maximize utilization of OR block time.  Manage the surgical depot to ensure case inventory is at or below established metrics.   
• Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow.
• Provide daily administrative support to assigned members of the clinical team; may include the Division Chief.   Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Surgery and its Surgical Divisions.
• Optimize divisional OR block time utilization by providing daily management of the EPIC OpTime (OR) depot.  Promptly and accurately facilitate the scheduling of surgical procedures at Nemours/A.I. duPont Hospital for Children, Nemours Ambulatory Surgical Centers and identified partner hospitals. 
• Facilitate timely surgical scheduling to achieve the dual goals of providing excellent patient care and maximum utilization of OR block time allocation.  Utilizing case length, clinical acuity (as identified by a member of the care team), physician/family and OR availability, identify the optimal surgical date.
• Make outbound calls to patient families for the purpose of scheduling surgical procedures.   Communicate the full breadth of relevant information to parents/guardians, including family financial responsibility.  Apply Nemours Standards of Behavior.
• Update the OpTime surgical case with required information, per standard work.   Manage the surgical depot to ensure case inventory is at or below established metrics.
• Enter case information on surgeons’ Outlook calendars.
• Utilize Qlik reports to enhance and optimize management of the surgical depot.
• Provide daily oversight of divisional clinical schedules and EPIC templates.In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.  
• View and manage provider schedules.   Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required. 
• Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency.   Process template revisions as appropriate. 
• Will require previous successful completion of the full breadth of the Strategy End User badge curriculum and achievement of a passing grade in the associated proctored exam prior to assuming the position.  Demonstration of an ability to independently apply this knowledge.  Provisions for new to Nemours associates will be made.
• Complete EPIC Revenue Cycle training.  Acquire and maintain proficiency of knowledge in registration and scheduling.   Schedule outpatient and telehealth appointments on an as needed basis.
• Collaborate with the Access Center in the communication of appointment changes/cancellations to patient families.
• Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc.    Triage urgent/non-urgent calls appropriately.  Ensure service excellence in all encounters.
• Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:Daily, detailed management of administrative and clinical schedule of activities.
• Coordination of meetings with internal and external participants
• Ensure alignment between Outlook and Epic schedules.
• Timely completion of hospital reappointment applications
• Maintain an accurate accounting of continuing medical education (CME) activity
• Update and maintain the curriculum vitae for assigned providers on an ongoing basis
• In collaboration with the Department’s Faculty Liaison, compile and maintain required documents, including Jefferson formatted curriculum vitae (CV), to support faculty appointments/promotions.  
• Proactively identify problems and opportunities related to divisional operations.  Address or refer problems and ideas appropriately.  

What you need

• High school diploma required; an associate or bachelor's degree is preferred, or equivalent years' experience in a healthcare or surgical specialty setting.
• Requires 1-3 years of job-related experience.
• Education: a high school diploma, an associate degree or a bachelor's degree

Key skills

Keywords for your resumePro

The words this employer's screening is likely to look for.