Technical Support - Entry Level

Who We ArernMB Technology Solutions provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and support to our clients. Our clients understand the importance of IT security, risk mitigation, and technology-enabled business processes. IT system administration and maintenance, service desk support, backup and disaster recovery, and network security are just some of the things we do. If you enjoy working with clients and a talented team, we are looking for a positive, engaged teammate that likes to learn, serve, and have fun. Our fast paced, ever-changing industry offers ample opportunities to learn and grow, have fun, and make an impact! If this sounds great to you, then come join the MB team!rnThe RolernTechnical Support Entry LevelrnWhat you will dornYou will be responsible for supporting our clients and their team members: Triaging inbound support requests, taking client calls, corresponding with end-users, referencing MB\'s documentation to resolve client issues, working on routine and install requests, and creating a great client experience.rnThe Experience You Need to Be SuccessfulrnTo thrive in this role, you will need customer service experience, a desire to serve, and a strong interest in self-improvement and expanding your professional skillset. Some previous experience with computers or technology is important for success, but this doesn\'t have to mean directly related prior IT experience. A desire to learn and grow is crucial for success in any role at our company\'a non-negotiable.rnThe RequirementsrnrnBachelor\'s Degree preferredrnPrior work in the technology field is a plusrnExcellent verbal and written skillsrnCertifications (CompTIA A+, Network+, Security+) a plusrnrnWhat We OfferrnYou will have the opportunity to enjoy a comprehensive benefits package including:rnrnCompany-paid certifications and trainingrnMedicalrnDentalrnVisionrn401krnPaid Time OffrnShort and Long Term DisabilityrnHybrid work environmentrnrnJob Type: Full-time, direct-hirernPay: $17.35-$22.00/hour. Position is hourly and overtime-eligiblernCOVID-19 considerations: All clients and team members entering office are being screened for temperature and filling out COVID-19 entry forms. We held a company vaccination event. We are returning into a hybrid work environment: our office is always open, but employees can apply to work from home at least some of the time.