Technical Support Specialist

SummaryrnEnsure world class service for internal and external customers by troubleshooting, resolving, and instructing others about industrial weighing products and software related issues. rnEssential Job Duties:rnrnProvide phone support. troubleshooting guidance and general; help on Fairbanks products to Field Service Technicians who call into the central help desk.rnSupport, assist, troubleshoot and respond to issues the Service Technicians call in with, supporting with products, service operation, or maintenance rnWork with Service Technicians via phone and web interface to obtain information, identify problems, and provide technical assistancernProvide assistance and guidance, via telephone and occasionally on-site, to Service Technicians nationwidernCollaborate with engineering, sales, service, product development, and corporate to ensure customers are provided with high quality service and productsrnRefer complaints of product or service failure to appropriate departments for investigationrnEvaluates user needs, defines technical problems, and works with engineering/development staff to determine solutionsrnReport problems from the field by providing accurate documentation to both engineers and support personnelrnInterface with factory engineers and manufacturing personnel during product developmentrnInstruct Fairbanks direct, domestic, and international distributor technicians on proper servicing of Fairbanks productsrnLead hands-on classroom training sessions at Company training facilitiesrnPerform ongoing activities to maintain and enhance overall system performancernPeriodically travel overnight to assist service departments with installation, programming, training, and calibration of new or existing products at customer sitesrnrnRequired Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training, and experience will be considered. (Additional requirements may be designated by position.)rnrnMust have 2-3 years of related experience in the scale industry, electronic services, or an IT related fieldrnScale industry experience strongly preferredrnrn rnKnowledge, Skills, and Abilities - May be representative, but not all-inclusive, of the knowledge, skills, and abilities commonly associated with this position.rnrnProficient in Microsoft Office products - specifically Excel, and OutlookrnStrong working knowledge of electronics, A/D circuits, power supplies, transducers, and industrial communications such as RS232, RS485, 20mA, Ethernet, and 4-20mA analog outputsrnWorking knowledge of use of various testing equipmentrnCritical thinker with exceptional attention to detailrnExcellent problem-solving skillsrnExcellent communication skills, both verbally and in-writingrnExcellent technical writing skillsrnAbility to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneouslyrnAbility to develop and maintain business relationshipsrnrn rnWork Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. rnrnGeneral office conditions. Exposed to moderate noise levelsrnrn rnPhysical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. rnrnRequired to use close vision and be able to focusrnRegularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walkrnMust be able to have repetitive wrist, hand, and/or finger movements to type and work on computerrnMust have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipmentrnRegular attendance is a necessary and essential function