Therapeutic Support Specialist

Therapeutic Support Specialist In this hands-on role, you'll help create a safe, structured, and supportive environment where clients can build social-emotional skills, work toward treatment goals, and make meaningful progress. You'll provide direct client support, assist with crisis intervention, coach fellow staff members, and help maintain consistent daily programming. What You'll Do Direct Client Support & Therapeutic Programming Provide daily supervision, engagement, and support to meet clients' therapeutic, behavioral, and developmental needs. Help implement Individual Service Plans (ISPs) and Behavioral Support Plans (BSPs) consistently and effectively. Use evidence-based teaching procedures, behavior modification strategies, and program motivation systems to encourage positive outcomes. Facilitate classroom or program meetings that encourage client participation and input. Maintain a safe, structured, and supportive therapeutic environment. Provide coverage for staff absences and facilitate social-emotional learning groups when needed. Demonstrate effective crisis intervention, de-escalation, and milieu management skills. Teamwork, Coaching & Collaboration Provide coaching, feedback, and skill-building support to new and returning staff as appropriate. Participate in team meetings and debriefings to discuss client progress, treatment needs, and discharge planning. Collaborate with supervisors, colleagues, guardians, school districts, and external service providers. Support campus-wide programming and contribute to program development and problem-solving. Documentation & Program Operations Assist with daily program operations, administrative responsibilities, and client orientation. Maintain established daily schedules, routines, and program activities. Document client interactions, phone calls, meetings, and services in the electronic medical record (EMR). Document incidents and physical restraints promptly, and notify guardians and supervisors as required. Track attendance, prepare daily materials, maintain program spaces, and use resources responsibly. Identify barriers to treatment and collaborate with leadership to develop solutions. Follow HIPAA requirements, organizational policies, regulatory standards, and all required training protocols. Safety, Training & Professional Development Participate in crisis intervention and de-escalation, including physical restraint techniques when necessary and appropriate. Work proactively to reduce the need for physical restraints and promote client safety. Complete and pass required Crisis Prevention and Intervention (CPI), CPR, and First Aid training. Qualifications Bachelor's degree in Human Services or a related field from an accredited institution, or an equivalent combination of education and experience. Experience working with children in child-serving systems or a closely related field. Basic computer and typing skills, including familiarity with Microsoft Windows and standard Microsoft Office applications. Unrestricted driver's license and the ability to travel between Best Point locations when needed. Strong communication, organization, time-management, and problem-solving skills. The ability to maintain professionalism, follow established procedures, and work effectively as part of a team. Compensation & Benefits $19.95 - $22.65 dependent on experience We believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn. Health & Wellness Medical, dental, and vision coverage starting as low as $27 per paycheck for eligible employees. Health Savings Account (HSA) with employer contributions up to $1,200 annually for eligible plans covering two or more people. Flexible Spending Account (FSA) options. Free preventive care and wellness programs. Employee Assistance Program (EAP) providing confidential emotional, financial, legal, and personal support. Pet insurance options. Financial Security Competitive 403(b) retirement plan with up to a 4% employer match. Employer-paid life insurance valued at 2.5 times annual salary, up to $300,000, for eligible employees. Short- and long-term disability coverage. Educational loan forgiveness support and resources. Public Service Loan Forgiveness eligibility. Career Growth & Development Free continuing education units (CEUs) and licensure supervision, where applicable. Tuition reimbursement opportunities. 10% tuition discount for online programs through the University of Cincinnati. Leadership Academy and professional development programs at no cost. Interest-free personal computer loan program. Employee referral bonus opportunities, with bonuses up to $1,000. Time Away Generous paid time off (PTO), up to 34 days off in the first year for eligible employees. 10 paid holidays. Paid parental leave for birth, adoption, or foster placement. Work-life balance support. Work Environment & Physical Requirements This position works across office, school, and mental health treatment environments and supports children with behavioral health needs. The role may involve exposure to shouting, verbal aggression, and physical aggression. The position requires regular sitting, standing, walking, bending, and lifting up to 50 pounds. Employees must be able to participate in required physical safety and restraint techniques and sustain the physical activity necessary to maintain client safety. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Travel between Best Point satellite sites required. Best Point Education & Behavioral Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected category.