Travel customer representative
Kopp Travels
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- Location
- New York, NY
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 18
- 1 day ago
Career path
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About the company
Kopp Travels
Travel Arrangements · 11 to 50 employees
What you'll do
- The Travel Customer Representative will support clients throughout their travel journey by managing bookings, changes, and cancellations.
- They are responsible for responding to inquiries via multiple channels and ensuring high-quality service standards.
What you need
- The ideal candidate should possess strong verbal and written communication skills along with previous experience in customer service, preferably within the travel or hospitality industry.
- Candidates must be organized, tech-savvy, and capable of learning new booking platforms quickly.
Key skills
Customer serviceCommunication skillsProblem-solvingTravel planningAttention to detailBooking systemsTechnology proficiencyEmail communicationPhone supportEmpathy
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Perks
- 100% remote work
- Flexible scheduling
- Opportunities for growth
- Travel perks
- Exclusive industry discounts
- Supportive team environment
- Ongoing training
See full description on company page, apply now
Read the full posting here
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
Excellent verbal and written communication skills.
Strong customer service experience (preferably in travel or hospitality).
Organized, dependable, and proactive with a high attention to detail.
Comfortable with technology and quick to learn booking platforms and systems.
Passion for travel and helping others plan unforgettable experiences.
Perks
100% remote work with flexible scheduling.
Opportunities for growth within the agency.
Travel perks and exclusive industry discounts.
Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!