Triage Specialist-RN (Day Shift)- Care Navigation
Central Ohio Primary Care
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- Location
- Westerville, OH
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 21
- 2 days ago
Career path
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About the company
Central Ohio Primary Care
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Conduct telephone triage for patient health complaints using an electronic triage assessment tool
- Navigate multiple electronic platforms to assess health complaints, patient charts, and scheduling
- Document nursing triage notes into the EHR system
- Document phone call details in the tracking system
- Assess, identify, and close patient care gaps
- Develop positive and effective working relationships with staff, offices, and physicians
What you need
- Bachelor’s degree in Nursing
- Active and unrestricted registered nurse license in the state of Ohio
- Experience in telephonic nursing triage (preferred)
- Ability to offer flexible work hours, including weekend hours
- Basic knowledge of Microsoft Office Programs, such as Excel
- Proficient knowledge of electronic health records
Key skills
Exceptional active listeningcommunicationdocumentation skillscustomer service skillselectronic health recordsclinical practice protocolstelemedicine patient caremedical terminologyMicrosoft Office ProgramsExcelrelationship building skillspositive attitude
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Read the full posting here
The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.
Full Time/Benefits Eligible
Monday-Friday - 8:00am - 6:00pm, 4-10 hour shifts variable days during the week and every other weekend
Westerville, OH
Essential Functions and Responsibilities:
Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling.
Document nursing triage notes into the EHR system for clear and concise documentation.
Document phone call details in tracking system for department data tracking and collection.
Assess, identify, and close patient care gaps.
Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.
Qualifications:
Education, Licensures & Certifications
Required: Bachelor’s degree in Nursing
Required: Active and unrestricted registered nurse license in the state of Ohio
Required: 2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
Preferred: Experience in telephonic nursing triage
Knowledge, Skills & Abilities
Exceptional active listening, communication, and documentation skills
Excellent customer service skills, and mind-set
Ability to work on a team and display a positive attitude
Ability to adapt to department growth, expansion, and policies/ procedures
Ability to offer flexible work hours, including the ability to work weekend hours
Basic knowledge of Microsoft Office Programs, such as Excel
Proficient knowledge of electronic health records
Excellent listening, communication and documentation skills
Proficient in clinical practice protocols and telemedicine patient care
Strong knowledge of medical terminology
Excellent relationship building skills
Possesses customer service-oriented mindset