Trip Coordinator

About the company

Zum

Computer software · 51 to 200 employees

What you'll do

• Take field trip or Charter business orders through the electronic mail system or over the phone.
• Provide accurate pricing information to customers.
• Enter and record trips into company’s database system.
• Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers.
• Generate trip reports as needed for Location management or others.
• Communicate with customers, invoice trips and track payments.
• Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips.
• Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Encourage compliance with company policies and procedures.
• Perform various administrative tasks.
• Other duties as assigned.

What you need

• High school Diploma or equivalent required; completion of college level courses preferred.
• 3-5 years’ experience in customer service environment required.
• Strong customer service skills required.
• Solid data entry skills required.
• Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc.
• One or more years of driving experience on field trips preferred.
• Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
• Highly organized and able to work with minimal supervision.

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