TSS Mechanical Engineer I

The Position This position is a member of the TSS (Technical Support and Service) Department. The TSS Mechanical Engineer 1 will report directly to the TSS Manager. This position requires basic knowledge of commercial equipment and mechanical abilities. Job Description Primary Responsibilities Perform satisfactory equipment start-up at Customer locations (typically with a two-person engineering team) Install/commission equipment according to defined planning, timelines and operating processes (on-site, US domestic or internationally) Provide correct and adequate equipment training to the Customer’s operators and maintenance personnel Provide technical support and service to our Customers Assist in the compilation and content of equipment manuals Work with Mechanical Assembly team with commissioning prior to domestic/international commissioning trips Promote the sale of Bartell product and services to our Customers Provide Sales and Marketing personnel with technical assistance as required Assist in Marketing and R&D trials Provide feedback to Sales, Marketing and RPG departments through visit reports Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements Ability to diagnose and fix problems with Bartell equipment at Customer locations Utilize technical expertise to provide troubleshooting for customers regarding Bartell machines Independent technical assistance maintaining 24 hour technical support hotline as required Job Requirements Education Bachelor’s Degree; Associates Degree with 1-2 years of experience; OR High School/Vocational Degree with A minimum of 3 years of job-related experience Skills & Relevant Work Experience Must adhere to all facility-wide safety standards and practices. Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills Candidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD. Fluency in English Ability to oversee equipment startup and oversee the commissioning process for projects on a frequent basis Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records. Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations) Ability to travel and work odd hours including frequent foreign and domestic travel Familiarity with machine alignment and balancing Manages daily reporting responsibilities as it relates to the position. Background in plant engineering or maintenance with experience in machinery troubleshooting Customer Interaction or Sales Experience General Machine Shop knowledge Excellent troubleshooting skills Candidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperation Travel Requirements: Up to 65% EOE M/F/D/V