Veterinary Receptionist

Park Grove Pet Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team! This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine love for animals, and strong interpersonal skills to support clients through a variety of experiences, including emotionally challenging situations. The ideal candidate will also be interested in and comfortable with cross-training as a Veterinary Assistant, gaining hands-on experience in animal care and supporting our veterinary team as needed. Previous veterinary experience is not required! We welcome candidates who are eager to learn, adaptable, and excited about expanding their skills in both client service and veterinary patient care. Comprehensive onboarding and training will be provided. What to Expect As you join our mission, expect to be supported in your work and home life with: A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology Professional development opportunities Employee pet discount because we know your pets are family, too. Salary: $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: Full-time, four 10-hour shifts per week. Monday through Friday between 7:50 AM – 6:00 PM. No weekend hours! Responsibilities Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information Perform client check-out, including payment processing, posting charges, and scheduling future appointments Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health Perform accurate data entry and maintain organized records in the practice management system following onboarding and training Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations Maintain a clean, organized, and welcoming reception and waiting area Qualifications Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS) Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment Proficient in Microsoft Office; comfortable learning new software and workflows Reliable, punctual, and professional; ability to work independently and as part of a team Genuine affinity for animals and comfort working in a clinical setting Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset. About Park Grove Pet Hospital About Park Grove Pet Hospital, we’re proud to be AAHA-Accredited, ensuring the highest quality care for our patients and clients. Serving the Cottage Grove, Woodbury, Hastings, and greater St. Paul areas since 1972, we’ve built a trusted, long-standing relationship with the community. Our current owner, Dr. Cederstrom, has been with us since 1992, taking over in 2001. Pets deserve the best, and we’re committed to providing just that! We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community. #CSR