VTC Technician
BEAT
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- Location
- Richmond, VA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 2
- 18 days ago
Career path
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About the company
BEAT
Information technology and services · 201 to 500 employees
What you'll do
- Lead VTC operations and support, coordinate SBC/CUBE and E911 issues, monitor system performance, and work with engineering teams on maintenance and improvements.
- Maintain readiness and documentation, support audits and compliance, and train junior personnel.
What you need
- Serve as the Video Teleconference (VTC) Lead, providing day-to-day guidance and support to VTC Administrators.
- Oversee VTC operations and ensure timely resolution of service issues and customer requests.
- Act as the primary point of contact for SBC/CUBE and E911 operational support and issue coordination.
- Monitor system performance, validate troubleshooting efforts, and ensure issues are properly documented and escalated when needed.
- Coordinate with engineering teams to support maintenance, testing, and service improvements.
- Review operational activities to ensure compliance with established procedures and security requirements.
- Maintain system health, service availability, and operational readiness across VTC environments.
- Prepare operational reports, track performance metrics, and maintain accurate documentation.
- Support audits, policy compliance efforts, and quality assurance initiatives.
- Provide on-the-job training, mentorship, and technical guidance to junior VTC personnel.
- Enforce standard operating procedures (SOPs) and support change management activities.
- Serve as the decision-maker for VTC services and customer support activities.
Key skills
CCNACompTIA Security+Top Secretvideo teleconferencing technologiescustomer service skillsgovernment or DoD environments
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Read the full posting here
Job Title: VTC Technician
Location: Richmond, VA or Fort Belvoir, VA or Columbus, OH (on site at either location)
Clearance: Top Secret
Certifications: CCNA and CompTIA Security+
Summary: BEAT is seeking a motivated VTC Technician to support critical communications and collaboration services. The successful candidate will have experience with video teleconferencing technologies, strong customer service skills, and a background supporting government or DoD environments. This position requires on-site support and close collaboration with end users and technical teams
Requirements:
Serve as the Video Teleconference (VTC) Lead, providing day-to-day guidance and support to VTC Administrators.
Oversee VTC operations and ensure timely resolution of service issues and customer requests.
Act as the primary point of contact for SBC/CUBE and E911 operational support and issue coordination.
Monitor system performance, validate troubleshooting efforts, and ensure issues are properly documented and escalated when needed.
Coordinate with engineering teams to support maintenance, testing, and service improvements.
Review operational activities to ensure compliance with established procedures and security requirements.
Maintain system health, service availability, and operational readiness across VTC environments.
Prepare operational reports, track performance metrics, and maintain accurate documentation.
Support audits, policy compliance efforts, and quality assurance initiatives.
Provide on-the-job training, mentorship, and technical guidance to junior VTC personnel.
Enforce standard operating procedures (SOPs) and support change management activities.
Serve as the decision-maker for VTC services and customer support activities.