Warranty Administration Specialist

Warranty Administration Specialist FLSA Status: Non-Exempt Summary Coordinates and administers customer warranty claims following product delivery. Maintains claim documentation, tracks resolution activities, and collaborates with customers and internal departments to ensure timely claim evaluation, closure, and customer satisfaction. Reports to: Aftermarket Support Director Essential Duties and Responsibilities (Other duties may be assigned.) Receive, document, track, and maintain customer warranty claims, correspondence, and supporting records. Communicate with customers and internal departments regarding claim status, requirements, and resolution. Maintain warranty claim logs, action items, deadlines, and closure status. Coordinate with Product Support, Engineering, Quality, Repair Station, Spares, Program Management, and Finance to support claim evaluation and resolution. Collect and distribute technical, commercial, and customer information for warranty investigations and decisions. Coordinate returned materials, repairs, replacements, customer credits, and other approved warranty resolutions. Monitor claim aging, response times, recurring issues, and overdue actions; escalate concerns as needed. Prepare warranty status reports, performance metrics, meeting minutes, and action-item updates. Maintain accurate warranty records in compliance with company procedures and retention requirements. Support field failure investigations, corrective actions, and continuous product improvement. Assist with daily administrative activities and improvements to warranty processes, reporting, and tracking tools. No supervisory responsibilities Qualifications and Requirements Education/Experience: Associate's degree or 6 months to 1 year of related experience/training, or equivalent combination. Preferred Experience: Aerospace, warranty administration, customer support, or project coordination. Computer Skills: Proficiency in Microsoft Office Suite and maintaining accurate electronic records. Communication: Ability to interpret business and technical documents, prepare reports, and communicate effectively with customers and internal teams. Problem-Solving: Strong organizational skills, attention to detail, and ability to follow instructions, track multiple priorities, and resolve routine issues. Customer Service: Commitment to quality, responsiveness, professionalism, and meeting customer requirements. Physical Demands and Work Environment Frequent sitting, standing, walking, talking, and hearing; close vision required. Work is generally performed in a quiet office environment This description provides a general overview of the position and is not an exhaustive list of duties or responsibilities. Jamco is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without discrimination based on protected status. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA).