Cocoon House has been Snohomish County's only resource exclusively serving homeless and at-risk youth ages 12-24 for over 25 years. We believe that every child deserves a home and the opportunity to achieve his or her fullest potential. We serve teens through housing services, street outreach, and teen homelessness prevention.
From our grassroots beginnings, we have responded to the changing needs of our community. Since inception, in 1991, we have increased shelter space by 350% and now house more than 230 youth each year. In addition, through street outreach, prevention, education and a youth drop-in resource center, we reached over 2,500 youth, parents, and community members annually.
Our mission is to empower young people, families and the community to break the cycle of homelessness through outreach, housing and prevention.
We're strongly committed to removing barriers and supporting inclusion and diversity in all its forms. We strive to create a safe and open atmosphere for young people, families, staff, board members, community partners and funders. We learn from the diverse individuals we work with and embrace their unique attributes to ensure we fulfill our agency mission and core values.
We are an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, color, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. We are dedicated to the goal of building a culturally diverse and pluralistic workforce, committed to working in a multicultural environment and we strongly encourage applications from veterans, and marginalized populations; including people of color, women and those in the LGBTQ community.
The Case Manager provides supportive services to young adults in permanent housing, focusing on independent living skills, goal attainment, and stability.
Responsibilities include conducting assessments, maintaining accurate documentation, and facilitating workshops on education and employment.
What you need
Candidates must have at least one year of experience working with youth or young adults experiencing homelessness and possess a high school diploma or GED.
The role requires a valid driver's license, reliable transportation, and the ability to pass a DCYF background clearance.
Description
Journeys Young Adult Housing program provides 20 leased units of permanent supportive housing to households who are unhoused and between the ages of 18-24 at intake. Program staff support tenants in building skills needed to maintain a lease and live independently, as well as supporting tenants working toward self-identified goals and helping tenants build a support network outside of Cocoon House. The Young Adult Housing Case Manager, internally referred to as the Journeys Case Manager works with tenants to maintain housing and build skills to support stability throughout adulthood. The Journeys Case Manager supports tenants in setting and progressing toward goals in various domains including basic needs, life skills, education, employment, health, mental health, and substance use. Tenants are not required to utilize case management services, so the ideal case manager will bring creativity and thoughtfulness to the role to encourage tenants to participate in skill building and other services.
May have to change this to accommodate current schedule This position works Tuesday-Saturday; 11:00 am - 7:00 pm, the role requires flexibility, at least one weekend day and some earlier days as needed.
Journeys Case Manager Duties & Responsibilities:
Full-Time (Tuesday-Saturday; 11:00 am - 7:00 pm) | On-site in Everett, Snohomish County
Starting Wages: $23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork
Assist tenants in maintaining housing, including support around following a lease and maintaining units
Provide client-driven case management by supporting tenants in setting and working toward goals and skill development with emphasis on independent living skills, meeting lease requirements, and building external support networks
Conduct assessments of outcomes and goals at entry, during, and exit for each tenant. Complete all required paperwork and data entry on-time, accurately, and in compliance with internal and external database standards.
Collaborate with Program Manager to provide community events, tenant council, and life skill activities for tenants at least twice a month.
Maintain professional boundaries with residents while providing a supportive community environment.
Complete daily log notes to ensure consistent and clear communication between staff.
Attend meetings as required at program, agency, and community levels.
Maintain tenant confidentiality in all activities.
Perform light cleaning duties in communal areas, including but limited to: vacuuming, sweeping/mopping, and trash removal.
Conduct comprehensive assessments to identify residents’ educational levels, career interests, and skill gaps
Develop personalized education and employment plans, outlining realistic goals and action steps
Provide ongoing support and guidance, monitoring progress and adjusting plans as needed
Assist residents in exploring educational options, including GED preparation, vocational training, and college enrollment
Coordinate, schedule, and facilitate opportunities for informational sessions from various educational institutes both on-site and off-site
Facilitate, coordinate, and/or schedule Weekly/Monthly workshops and training sessions on essential job skills, including resume writing, interview techniques, job search strategies, and other relevant topics
Provide one-on-one coaching to enhance life skills such as communication, problem-solving, organization, and time-management skills
Coordinate access to computer labs, libraries, and online resources for job searching and skill development
Support financial literacy education with residents to learn basic financial skills, budget creation, and how to maintain healthy financial habits
Maintain an up-to-date resource directory of educational institutions, employment agencies, and community support services
Provide guidance and resource connection for support in completing applications, securing financial aid, and accessing tutoring services
Assist residents with accessing transportation, childcare, and other resources necessary for their education and employment goals
Advocate for residents’ rights and needs with employers and educational institutions
Seek out and build relationships with new community partners
Benefits:
Medical, Dental, and Vision health options with employer contribution*
403(b) retirement plan with agency match*
21 days PTO accrual in first year*
10 agency-recognized holidays
Multilingual pay differential opportunities
Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings
Requirements
General:
Strong organizational and time management skills
Dedication to advocating for and working with individuals experiencing homelessness and instability.
Applicants with lived experience strongly encouraged to apply
Flexibility to adjust schedule to meet client needs, including working the occasional weekend or evening
Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs.
Bilingual applicants strongly encouraged to apply
High school diploma/GED or high school equivalency
Must be 21 years of age or older
1 year minimum of experience working with youth or young adults experiencing homelessness
DCYF background clearance
Acceptable driver's abstract with no more than 2 violations within last 3 years
Possess a valid driver's license, auto insurance, and reliable transportation
Physical:
Ability to effectively communicate with all internal and external clients
Be able to hear voices and alarms.
Ability to read and comprehend a variety of materials
Ability to operate phone, computer, and record information for files and logs
Must be able to lift up to 50 Ibs
Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
Go up and down stairs
