WFS Employment Specialist (DDA Program) - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland NorthwestGoodwill Industries of the Inland NorthwestSpokane, Washington, United States
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Posted

9/20/2026

Employment

Full time

Range

$20 - $22/hr

Work style

On-site

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AI summary

Core responsibilities

Provide employment services including assessment, training, coaching, and placement for individuals with disabilities. Maintain accurate case management records and foster relationships with employers to support participant retention.

Requirements overview

Requires a high school diploma or GED with 1-3 months of related experience. Must possess a valid driver's license, a clean driving record, and the ability to pass a background check.

Key skills

Case ManagementJob CoachingVocational AssessmentEmployment ServicesPerson-Centered PlanningData EntryReport WritingJob DevelopmentConflict ResolutionSafety ComplianceInterpersonal SkillsEmployer RelationsTraining And DevelopmentDocumentationAdvocacy

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Education requirements

high school

About Goodwill Industries of the Inland Northwest

Industry

Civic and Social Organizations

Employees

184

Type

Nonprofit

Size

501-1,000 employees

Together, we create opportunities that changes lives and strengthen communities. Since 1939, we've been serving the Inland Northwest by helping people become independent and self-sufficient through our social service programs. We help people who have barriers to employment through training, work assessment, and job development. We help people who are homeless, or about to become homeless, get into stable housing. And we help people who are on a fixed income manage their finances so that they have stable housing and necessities. Every year, we serve thousands of people in eastern Washington and northern Idaho. Our programs are funded primarily through the sale of donated items in our retail and online stores. Out of every dollar earned from the sale of donated goods in retail and online stores, 85 cents funds our social service programs. Each year, we keep more than 20 million pounds of textiles, books, shoes, dishes, sporting goods, furniture, computers, lamps, electronics and more out of our Inland Northwest landfills. We use the items people don't want anymore to fund life-changing programs. We maximize the power of donated goods through sales in our retail and online stores, then in our Outlet Store, and finally through Salvage and recycling. We look to protect the triple bottom -- our people, our planet, and the profit that funds our programs -- through strategic planning and best practices. We believe in the value of each and every individual. We treat all people with dignity and respect. We put people first, and believe in the potential of individuals to make positive changes in their lives. We pursue and celebrate diversity. We believe in giving a hand up, not a hand out. We embrace innovation, continuous improvement, creativity, collaboration, and change. We honor our heritage by being socially, professionally, financially, and environmentally responsible.

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Job categories

Social ServicesHuman ResourcesEducationAdministrative

Description

Closes: 10/25/26 - Spokane, WA - Full-time/Hourly Wage: $20 - $22 p/h DOE Employment Benefits: https://discovergoodwill.org/benefits/ NOTE: Please apply early, as this job posting is subject to removal before the deadline. Thank you. Summary: Provide employment services to individuals with disabilities & disadvantages to include evaluation, assessment, training, coaching, placement, & retention services. Supervise &/or provide direct employment services to both funded & unfunded program participants earning commensurate or non-commensurate wages. Driving is required so must have valid driver's license, clean driving record, proof of personal auto insurance, & pass driver record, & background check. Education &/or Experience: High school diploma or general education degree (GED); or 1-3 months related experience &/or training; or equivalent combination of education & experience. Essential Duties & Responsibilities include the following: Assist with development & implementation of programs & services. Assist with the screening of referrals for appropriate program & service options. Establish & maintain good working relationships with employers, participants, referral agencies, & all team members. Follow up on participant progress. Ensure all paperwork & related activities are current, accurate, & in compliance. Enter required data into the Participant Case Management database in a timely & accurate manner. Stay informed of state & federal laws affecting the organization & the people it serves. Submit data for continuous improvement outcome reporting system. Attend meetings, conferences, training, & workshops Make recommendations on necessary changes in policy or management style. Track revenue & expenses. Meet or exceed projected revenue or billable hour goals. Provide services in accordance with Goodwill policies, CARF standards, & principles of safety. Assist in developing natural supports for participants. Assist participants in achieving the highest level of independent functioning. Facilitate Person-Centered Planning. Review each participant's referral information, vocational assessments, psychological profiles, work assets &/or limitations to determine appropriate job match. Gather data & write reports of participants' work behaviors & progress. Perform job & task analysis. Provide hands-on supervision & support to participants/employees during their learning & performance of job duties. Act as a job coach & trainer for program participants. Develop & conduct job-readiness services to ensure participants receive necessary assistance & instruction. Stay informed of current wage trends. Assist participants in seeking, obtaining, & retaining transitional & competitive employment. Develop jobs related to participants' abilities, limitations, job needs, & desires. Educate individuals about educational/career planning opportunities. Model appropriate work behaviors & interpersonal skills. Assist employer with participant training, support, & job accommodations. Assist employer in developing natural supports for participants. Educate employers about the effectiveness, profitability, & benefits of employing individuals with disabilities &/or disadvantages. Inform business, labor, & the general public about Goodwill services & available potential employees. Determine the worksite is properly equipped to ensure participant safety. Work at more than one location with multiple caseloads. Provide Independent Living services as directed by contract & service plan/authorization. Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property. Work collaboratively with WFS to provide participant services. Properly wear & maintain all required Personal Protective Equipment (PPE). Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal. Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA). Other duties as assigned.

Requirements

  • Case Management
  • Job Coaching
  • Vocational Assessment
  • Employment Services
  • Person-Centered Planning
  • Data Entry
  • Report Writing
  • Job Development
  • Conflict Resolution
  • Safety Compliance
  • Interpersonal Skills
  • Employer Relations
  • Training And Development
  • Documentation
  • Advocacy

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement Plan
  • Paid Time Off

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