Workforce Management Specialist I, Contact Center Operations
Navy Federal Credit Union
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- Location
- Pensacola, FL
- Job type
- Full time
- Posted
- Nov 4
- 2 days ago
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Career path
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About the company
Navy Federal Credit Union
Financial services · 10,001+ employees
What you'll do
- Provide operational support for Workforce Management functions
- Initiate staffing requests
- Update schedules
- Track, document, and support management to ensure employees' time is recorded properly
- Perform new hire onboarding and training
- Perform other related administrative responsibilities
- Perform basic workforce management functions under close supervision
What you need
- Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
- Exposure to workforce management environment
- Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
- Ability to work independently and in a team environment
- Basic skill maintaining accuracy with attention to detail and meeting deadlines
- Basic organizational, planning and time management skills
- Basic skill communicating with all levels within an organization
- Basic skill exercising initiative and using good judgment to make sound decisions
- Basic skill research, analytical, and problem solving skills
- Basic verbal and written communication skills
- Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
- Monday - Friday, 8:00AM - 4:30PM with weekend rotations
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
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Read the full posting here
To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.