Application Support Engineering Associate
DTCC
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- Location
- Dallas, TX
- Job type
- Full time
- Posted
- Oct 7
- 13 days ago
Career path
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About the company
DTCC
Financial services · 5,001 to 10,000 employees
What you'll do
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
- Analysis of Applications Systems in order to prevent incidents from reoccurring
- Expand knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and escalate as needed
- Gather requested documentation in support of ongoing audits requests
- Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
- Ensure automation produces expected results within stated threshholds
- Monitor Dashboard to provide better visibility into potential issues and future outages
- Analyze proposed application design and provide feedback on potential gaps to business requirements
- Execute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
- Minimum of 4 years of related experience
- Bachelor's degree preferred or equivalent experience
- Knowledge on application support – basic programming skills, log reading and analysis
- Distributed Application troubleshooting and Support skills.
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
- Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Strong problem-solving skills with the ability to think creatively.
- Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Fosters a culture where honesty and transparency are expected.
- Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
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Read the full posting here
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.