Case Manager Assistant

Description About Naqvi Injury Law Founded by Farhan Naqvi in 2008, Naqvi Injury Law has grown into one of Southern Nevada’s most recognized personal injury firms known for exceptional results, standout client service, and a team culture that sets the bar in Las Vegas. Farhan has been honored multiple times as Best of Las Vegas in Personal Injury and Trial Law and recognized by leading national legal ranking programs. Just as important: we believe success means showing up for our community. Giving back isn’t a side project here, it’s part of who we are. Why Naqvi We’ve built something rare: a high-performing firm with a genuinely supportive, people-first culture. Our offices are visually striking and thoughtfully designed, and we take real pride in the experience we create for clients and for each other. We celebrate wins, learn fast, and invest in our team through training, feedback, and clear standards. You’ll work alongside professionals who care deeply about doing great work, doing right by clients, and showing up for the Las Vegas community. If you bring positive energy, take ownership, and love delivering an elevated experience, you’ll thrive here. Benefits Competitive Salary and great perks! Full-time employees receive the following: Eligibility for health, dental and vision coverage following sixty-days employment, subject to plan terms. (With company-covered employee medical premium) Life Insurance Eligibility to voluntarily participate in a 401K plan with company match, subject to plan terms. 15-days Paid Time Off earned on a non-accrual basis, following sixty days employment. Paid holidays following sixty-day employment. About the Role A Case Manager Assistant supports the case management team in coordinating and maintaining personal injury cases from the time a client is retained through the progression of their claim. This role requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities while providing exceptional client service. The Case Manager Assistant is responsible for assisting with client communication, medical treatment coordination, records and bill requests, insurance information, case documentation, and other administrative tasks necessary to keep cases organized and moving forward. The ideal candidate is proactive, dependable, detail-oriented, and comfortable working in a fast-paced law firm environment. What You Will Do Assist Case Managers with the day-to-day management and coordination of personal injury cases Follow up with medical providers regarding outstanding medical records, bills, and other documentation Request, obtain, organize, and maintain medical records and billing documentation Review incoming records and bills for completeness and route information to the appropriate Case Manager or team member Assist with gathering and maintaining insurance information, claim information, and other relevant case documentation Accurately update client and case information in the firm’s case management system Maintain organized and up-to-date electronic and physical case files Track outstanding case tasks, requests, records, bills, and other documentation to ensure timely follow-up Assist Case Managers with preparing routine correspondence, forms, and other case-related documents Communicate and coordinate with medical providers, insurance companies, clients, attorneys, and other parties as directed Follow up on outstanding requests and communicate unresolved issues to the appropriate Case Manager Assist with preparing case files and documentation for attorney review and other stages of the case Maintain confidentiality of client and firm information Provide consistent and exceptional customer service throughout the life of the client’s case Follow established case management procedures and firm policies Meet established department goals and performance standards Other duties as assigned Requirements Qualifications Successful candidates will need a positive attitude along with a wide array of skills and talents, including the following: Must provide stellar customer service Excellent verbal and written communication skills Strong active listening and interpersonal skills Ability to communicate with clients, medical providers, insurance representatives, and team members in a professional and courteous manner Excellent organizational skills and ability to manage multiple cases, tasks, and priorities Keen attention to detail and accuracy Ability to follow up consistently and take ownership of assigned tasks Ability to remain calm and professional in a fast-paced, high-volume environment Strong judgment, common sense, and problem-solving skills Ability to maintain strict confidentiality regarding client and firm matters Proficiency with Microsoft Office Suite and computer-based systems Ability to learn and effectively utilize the firm’s case management system Previous personal injury or law firm experience is preferred Previous case management, medical office, insurance, or customer service experience is preferred Must be Bilingual Spanish Current Nevada Notary Public commission is a plus Working Conditions and Physical Requirements This role operates in a professional, climate-controlled office with moderate noise and frequent interaction with clients and team members. Must maintain strict confidentiality regarding all firm and client matters. High-pressure, fast-paced environment requiring the ability to manage a high volume of calls while maintaining professionalism, accuracy, and exceptional customer service. Standard work weeks require a minimum of 40 hours, with occasional evening or weekend work required based on client needs and business demands. Must be able to remain in a stationary position (sitting or standing) for 80% or more of the workday. Constantly operates a computer, telephone, headset, and other office equipment. Frequently exchanges information in person, via telephone, email, or other approved digital platforms with prospective clients and team members. Prolonged screen and telephone use. Professional Appearance and Dress Code Maintain a polished, professional, and client-ready appearance at all times while representing Naqvi Injury Law. Attire should be clean, well-maintained, properly fitted, and appropriate for a professional, client-facing environment. Naqvi Injury Law is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger, and we are committed to building a team that reflects the communities we serve. We participate in the federal E-Verify Program.