Cash Operations Associate

Position Overview: We are seeking a detail-oriented and motivated Cash Operations Associate to support daily cash operations within the Billing and Collections Shared Services organization. This role is responsible for processing cash-related transactions, researching and resolving unidentified cash, managing disbursements, bank reversals, and supporting billing and collections escalations. The position requires strong attention to detail, a commitment to accuracy and timeliness, and the ability to navigate multiple financial systems and collaborate effectively with internal teams and offshore partners. Key Responsibilities: ● Process cash disbursements, refunds, bank reversals, and other cash-related transactions accurately and within established timelines. ● Research and resolve unidentified cash, unapplied payments, and other outstanding cash items. ● Investigate billing and collections escalations and coordinate with appropriate teams to facilitate timely resolution. ● Review payment details, account information, and supporting documentation to determine appropriate processing and disposition. ● Monitor outstanding items, follow established procedures, and escalate complex or unresolved issues as needed. ● Maintain accurate transaction records and supporting documentation in accordance with operational controls and procedures. ● Collaborate with internal business partners, billing and collections teams, and offshore resources to support efficient daily operations. ● Utilize multiple financial and policy administration systems to research, process, and resolve cash-related transactions. ● Prepare and maintain daily reports to track processing volumes, outstanding items, and work completion. ● Identify recurring issues and communicate opportunities to improve processing efficiency, accuracy, and service delivery. ● Adhere to established quality standards, service-level agreements, and internal control requirements. ● High school diploma or equivalent required; associate degree in accounting, finance, or a related field preferred. ● Prior experience in cash operations, payment processing, accounts receivable, or a related administrative role is a plus. ● Strong attention to detail and commitment to accuracy. ● Basic analytical, research, and problem-solving skills. ● Ability to manage multiple priorities and meet established deadlines. ● Effective written and verbal communication skills. ● Ability to work collaboratively with internal teams and offshore partners. ● Ability to learn multiple financial systems. ● Willingness to learn established procedures, apply sound judgment, and escalate issues appropriately.