Check Claims Specialist

* Investigate and submit claim disposition recommendation for forgery, unauthorized withdrawals, and paper draft claims. * Research and respond to Credit Bureau Claims * Research and process Hold Harmless Claims, Without Entry Claims, ID Theft Claims, and Check Reclamations * Initiate internal closing when needed * Communicate with other bank employees, financial institutions, and account holders, using phone, email, and pre-scripted letters * Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FNBT is an equal opportunity employer. * High school diploma or equivalent * At least 18 years of age * Working knowledge of Microsoft office and general office equipment * Professional written and verbal communication skills with internal & external customers * Exhibit independent critical thinking skills * Ability to meet deadlines and remain flexible * Well-organized with sharp attention to detail * Ability to resolve issues with minimal assistance * Capacity to work with frequent interruptions * Demonstrate emotional control under stress and deadlines * Strong customer service skills (both internal & external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment *Position level dependent upon experience and performance*