Client Experience Analyst I
University of South Florida
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- Location
- Tampa, FL
- Posted
- Oct 6
- 14 days ago
Career path
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About the company
University of South Florida
Individual & family services · 11 to 50 employees
What you'll do
- Set up, run, and report on qualitative and quantitative user experience research
- Research opportunities to improve the customer's experience
- Develop and implement CX processes to share with the greater IT organization
Key skills
quantitative researchuser experience researchdata
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Read the full posting here
The Client Experience (CX) Analyst I is responsible for setting up, running, and reporting on all aspects of qualitative and quantitative user experience research. The Client Experience (CX) Analyst I leverages data to stay informed and advocate for the customer and researches opportunities to improve the customer's experience on IT applications, websites, and other, various touchpoints. In addition, the CX Analyst I develops and implements CX processes to share out to the greater IT organization.