Clinical Informatics Support Analyst

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity. We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust. *ON SITE* E S S E N T I A L F U N C T I O N S Serve as an operational link between the local hospital and the affiliate health network (UCHealth) to facilitate communication, workflow alignment, and the rollout of software updates, enhancements, and feature releases across enterprise systems (EPIC). Leverage clinical experience and operational healthcare knowledge to evaluate technical challenges, understand clinical workflows, and recognize when complex requests or roadblocks require escalation to affiliate leaders. Serve as a project and request facilitator between local hospital end-users, local IT staff, and affiliate technical teams. Proactively manage ongoing communications, provide regular status updates, ensure alignment across all parties, and drive requests to completion. Coordinate and execute the lifecycle for user provisioning, role modifications, transfers, and de-activations across disparate network environments. Partner closely with local Human Resources, IT, and Affiliate Access teams to process Service Access Requests (SAR) in alignment with security policies and role-based access standards. Assist with managing, tracking, and triage of technical issues, service requests, and enhancement tasks across both local and affiliate Service Now ticketing systems. Enforce escalation protocols and adhere to service level agreements (SLAs) to ensure timely resolution. Collaborate with local IT staff, third-party software vendors, and affiliate technical support teams to troubleshoot, diagnose, and resolve complex issues across enterprise-hosted applications and locally hosted ancillary healthcare systems. Assist with the local training programs for medical providers, clinical staff, administrative personnel, and students covering both local ancillary software and affiliate-hosted inpatient and/or outpatient clinical applications. Assist with the management and verification of Business Continuity Access (BCA) workstations and offline EHR readiness tools to ensure continuous clinical operations and data access during network or cloud service disruptions. Provide direct support to hospital staff via telephone, email, and portal requests; triage incoming clinical IT issues, assess urgency, and dispatch tickets to appropriate tier-2/tier-3 local or affiliate engineering resources. Stay current on clinical software trends, health system updates, and regulatory changes; proactively recommend process improvements, workflow adaptations, and system enhancements to hospital leadership. Other Duties as Assigned: Perform other clinical system coordination, administrative, or project-related duties as assigned by IT leadership to support hospital operations. E D U C A T I O N Bachelor’s degree or equivalent experience preferred. Active Allied Health Certification and/or License preferred. E X P E R I E N C E Clinical or healthcare operations experience in a hospital or ambulatory care environment (e.g., Nursing, Allied Health, or Clinical Informatics). Utilization of enterprise Electronic Health Record (EHR) systems in a clinical support or patient care capacity. Coordinating employee onboarding and role modifications across Human Resources and IT access teams Conducting end-user software training and creating instructional materials for healthcare providers, clinical staff, and students. Managing cross-organizational communications and managing project deliverables from request intake to completion. EPIC charting and documentation experience preferred. C R E D E N T I A L S Active Allied Health Certification and/or License preferred. K N O W L E D G E , S K I L L S A N D A B I L I T I E S Project Management skills and ability; Analyze, Plan, Test, Validate, Implement. Able to o rganize, develop and facilitate requests and projects. Utilizes the knowledge and skills of clinical practice to assist clients in determining clinical functions that are suitable for computer applications. Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone. Ability to effectively communicate with staff, managers and the general public verbally and in writing. Demonstrate effective listening skills. Organizational and multi-tasking skills, with the proven ability to establish priorities, manage competing deadlines, and drive project follow-up through completion. Analytical and problem-solving abilities, with the judgment to troubleshoot issues locally and recognize when to escalate complex challenges to affiliate engineering teams or leadership. Ability to work self-sufficiently without immediate supervision while remaining a collaborative, proactive team player across multi-disciplinary and multi-site teams. Ability to quickly learn, adapt to, and stay current on new clinical software programs, emerging health tech trends, and evolving affiliate system workflows. Ability to demonstrate complete ethical, legal, and professional accountability, maintaining strict confidentiality regarding hospital data, user credentials, and operational strategies. At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That’s why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care. Our competitive and comprehensive total rewards package includes: For benefits eligible employees: Medical, dental, and vision insurance Paid time off: take the time you need to recharge Retirement plans, including 403(b) matching Employer-paid life and long-term disability insurance: Peace of mind for you and your family For all employees: Yearly work anniversary pay increases Education Reimbursement up to $5,000 annually Retirement plan participation Free certification classes: enhance your skills at no cost to you Health and Wellness discounts at local gyms Discounts at select mobile networks, local vendors, and Elitch Gardens Mental Health: 6 free confidential, in-person counseling sessions offered by Pathways annually Financial Counseling: free services through WellCents to help you take control of your financial journey Legal assistance and will preparation services Student Loan Forgiveness: Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program Please use this link for more information regarding our rewards package and benefits: Benefits Guide . At Ivinson Memorial Hospital, we are more than just a workplace – we are a community where your growth and well-being matter. Join us in making a difference in the lives of the Laramie community and help us provide world-class care.