Collections Specialist

Are you detail-oriented, customer-focused, and skilled at finding solutions? We are looking for a motivated Collections Specialist to join our team! In this role, you will play an important part in maintaining healthy customer accounts by managing outstanding balances, communicating with customers, and resolving billing concerns. If you enjoy problem-solving, building positive customer relationships, and working in a fast-paced environment, we would love to hear from you! Turner Pest Control is proud to offer our employees a host of outstanding benefits! What You'll Get... We want to help our employees build a great career and a great future. At Turner Pest Control, you'll have access to these great benefits! Health and Well-being: Blue Cross Blue Shield medical PPO options Delta Dental and Vision Prescription drug program Flexible Spending Accounts (FSA) for medical and childcare expenses Health Savings Plans (HSA) available with qualified plans Financial Security: Competitive hourly compensation 401(k) Savings Plan Life insurance and short-term disability 100% company paid (with options to buy up) Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options Work/Life Balance: Enjoy stable, year-round employment with opportunities for growth Paid training Paid time off and eight paid holidays Opportunities for advancement What You'll Do...As a Collections Specialist, you will monitor customer accounts, identify and follow up on overdue balances, and work directly with customers to collect outstanding payments or establish payment arrangements. You will process payments, resolve billing and credit issues, maintain accurate account records, and report on collection activities and accounts receivable status while supporting timely payments and effective account resolution. Who You Are.. You have excellent verbal and written communication skills, with a strong customer service mindset. You have strong interpersonal skills and the ability to work collaboratively with others. You are highly organized, detail-oriented, and able to manage multiple priorities effectively. You have excellent time management skills and a proven ability to meet deadlines. You possess strong analytical and problem-solving skills. You can prioritize tasks and delegate responsibilities as needed. You thrive in a fast-paced environment and can remain effective under pressure. You are proficient in Microsoft Office and related software. You have a high school diploma or equivalent. You have 1–2 years of billing or collections experience preferred. Ability to sit for extended periods while working at a desk and computer. Ability to lift up to 15 pounds occasionally. Ability to access and navigate all departments within the organization's facilities. Who We Are... Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep our customer's property pest-free year-round. EOE/M/F/Vet/Disabled Turner Pest Control is a Drug-Free Workplace