Continued Care Case Manager

Description Title: Continued Care Case Manager Reports To: Programs Manager/Assistant Program Director Salary Range: $55k Employment Type: Full-Time Salaried Non-Exempt About us: Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing. At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team. Job Description: In line with housing first-focused shelter, the Continued Care Case Manager (CCCM) supports TDP’s efforts in assisting shelter guests in maintaining safe, affordable, permanent housing. The CCCM assists individuals who have transitioned from shelter to housing by providing ongoing community-based support for one year after individuals become housed. The CCCM goal-plans with clients, assisting them in achieving increased levels of stability, independence, and financial stability. Reliable transportation is required. Core Competencies: Active listening & curiosity, Conflict resolution & deescalation, Care coordination & collaboration, Advocacy Client centered & nonjudgmental, Adherence to professional documentation standards, Resource navigation. TDP Core Competencies: Ethics & integrity of practice, Organization & Time Management, Commitment to TDP’s Principles of Care, Cultural humility, Teamwork & Collaboration, Critical thinking & Problem Solving. Role Responsibilities: Participate in a warm handoff of all clients while they are still in the shelter with their rehousing case manager. Meet with clients on their caseload in person at least twice monthly. Maintain appropriate case notes and documentation. Complete all required assessments including HMIS (at enrollment, annually, and at exit) and ASSM (at enrollment, bi-annually, at exit). Accompany clients to medical, behavioral health, legal, and/ or housing appointments as necessary. Assist clients in building a community map of resources and supports. Work with clients on creating and maintaining a budget and maintaining and/ or improving income. Help guests with benefits navigation as needed. Attend weekly team meetings, quarterly all-staff meetings, and any additional mandatory trainings. Maintain a flexible schedule, including some evening and weekend hours, in order to best meet the needs of clients. Plan and facilitate or co-facilitate any housing-focused programming or workshops as required. Other program0related tasks as assigned. Requirements Preferred Qualifications: Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc. depending on role); Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people; The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization; Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities; High emotional intelligence and self-awareness, commitment to assuming the best intent of others; Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention; Ability to be non-judgmental of other people’s identities and life choices; An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds; Ability to positively and professionally represent The Delores Project to a diversity of stakeholders; Ability to speak Spanish or American Sign Language fluently not required but a plus; Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently; Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary; Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging; Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply); Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings Additional Preferred Qualifications for direct-service staff: Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care; Work or educational background in human service, social work, and/ or customer service with diverse communities; Demonstrated ability to maintain accurate and timely documentation; Prior training in harm reduction, mental health first aid, vicarious trauma, de-escalation, crisis management, and conflict resolution; Ability to juggle multiple priorities simultaneously; Ability to work with and support volunteers; Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone; Benefits: The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings. Working Conditions: This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may involve exposure to common household chemicals, loud noises, and exposure to illness and/ or unsanitary hygiene. Disclaimer: The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. The Delores Project is an equal-opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latinx individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. All applications must be submitted by October 23rd, 2026