Copy of Dispatcher - Patient Care Coordinator
Team Mobile Health Care
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Memphis, TN
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 20
- 1 day ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
What you'll do
- Operate EMS Computer-Aided Dispatching equipment to receive and transmit information on calls
- Evaluate incoming calls and dispatch the appropriate units
- Answer incoming calls and obtain necessary information from callers
- Maintain the status and location of all EMS personnel and vehicles
- Transmit messages and information to equipment and units responding to calls
- Contact outside agencies as directed by the Manager on Duty
- Answer routine questions or refer calls to appropriate departments and administration
- Consult with leadership on non-routine matters
What you need
- Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Communications Manager for Georgia.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
- Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
- Answers incoming calls obtains necessary information from callers
- Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
- Maintains the status and location of all EMS personnel and vehicles.
- Transmits messages and information to equipment and units responding to calls.
- Contacts outside agencies as directed by the Manager on Duty.
- Answers routine questions or refers calls to appropriate departments and administration.
- Consult with leadership on non-routine matters.
- High School Diploma or Equivalent.
- Strong multi-tasking and time management abilities.
- one year of dispatching preferred.
- Education: a high school diploma
Key skills
communication skillsjudgment under pressureCustomer ServiceCritical Thinking Skillsmulti-taskingtime management
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
Apply
Description
TEAM MOBILE HEALTH CARE - MEMPHIS, TN
Full-Time | On-site
Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.
Responsibilities
• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to Team Mobile Health Care (TMHC) and contracted clients.
• Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.
Requirements
• Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Communications Manager for Georgia.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
• Answers incoming calls obtains necessary information from callers
• Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
• Maintains the status and location of all EMS personnel and vehicles.
• Transmits messages and information to equipment and units responding to calls.
• Contacts outside agencies as directed by the Manager on Duty.
• Answers routine questions or refers calls to appropriate departments and administration.
• Consult with leadership on non-routine matters.
• High School Diploma or Equivalent.
· Superior Customer Service and Critical Thinking Skills
• Strong multi-tasking and time management abilities.
• one year of dispatching preferred.