Court Operations Associate, Hennepin County, Brookdale Criminal Division

About the company

Minnesota Judicial Branch

Judiciary · 1,001 to 5,000 employees

What you'll do

• Assist and communicate with judicial partners and court customers in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in-person, over the phone, or through electronic means.
• Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately.
• Collaborate with Judicial Officers, Court Reporters, Prosecutors, Defense Attorneys, Probation Officers, and Law Enforcement.
• Review and process court filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures.
• Check in court customers for court.
• Process payments (cash, credit card, and check) for fines, bail, etc.
• Schedule Hearing Officer appointments for citations.
• Manage remote hearings held via Zoom. This includes tasks such as admitting court customers to the meeting, monitoring the chat, managing breakout rooms, and directing the order of cases called.
• Perform high-level case processing and data entry, including scheduling hearings.
• Prepare documents for court customers.
• Assist court customers with same-day applications for a public defender.
• Troubleshoot technology issues with public kiosks with court customers when needed.
• Accurately update calendars and records for high-volume, fast-paced courtrooms.
• Manage courtroom audio technology.
• Administer Oaths and swear in court customers.
• High school diploma and one (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one yearExamples of relevant job experience: customer service, administrative work, office, and clerical work
• Two years of customer service and/or administrative experience
• Experience in a legal setting such as a courtroom clerk or paralegal
• Experience with electronic document applications, workflow queues, and web-based video audio platforms
• Detail-oriented with the ability to continuously learn and retain new material, concepts, and ongoing procedural changes
• Well-organized and analytical
• Ability to prioritize assignments, work well under pressure in a high-volume, fast-paced environment, and adapt to change
• Ability to communicate effectively in writing and verbally
• Proficient in Microsoft Office Suite and ability to learn other job-related software
• Ability to process financial transactions accurately with an eye for detail
• Excellent customer service and interpersonal skills including patience, cultural sensitivity, and the ability to de-escalate difficult customer interactions
• Dedication to an inclusive, multicultural environment that values collaborating and learning from one another as a team

Key skills

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