Credit Resolution Specialist

Summary:rnNotifies or locates borrowers with delinquent accounts and attempts to secure payment to the credit union in compliance with policies and procedures. Recovery of monies owed to credit union may include issuing garnishments, levies, repossessions, or other actions as approved to minimize delinquency rate and offset loan losses.rnWho You Are: rnrnProfessional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar. Must be able to talk to others and convey information effectively.rnKnowledge of regulations regarding collections with ability to read and interpret loan and legal documents.rnIntermediate mathematical requirements required (calculations and concepts involving decimals, percentages, fractions, etc.).rnStrong attention to detail and accuracy is a must.rnAbility to organize and prioritize to handle tasks in a timely manner.rnAbility to adapt to changes in the workflow; manages competing demands and able to deal withrnrnWhat You\'ll Do: rnrnLocates and notifies members with semi-delinquent accounts arranging payments and promises to pay. Contacts members by phone, mail or online via email. Follows skip tracing procedures to obtain pertinent information as needed.rnIdentifies problematic accounts in a timely manner and upon approval, proceeds with corrective action. If repossession of collateral is necessary, works closely with repossession agent and leadership for disposition.rnWorks dedicated queue with a call quota of 25 calls per hour until the call queue has been completed.rnWill assist members with insurance claim questions regarding payoffs, gap and warranties, and refinance of deficiency balances and assist members with CPI (Collateral Protection Insurance) questions.rnInitiates modification process with members who may need additional assistance for Hardship.rnEnters information about collections efforts and status of member accounts in designated records of the credit union via core processor or collection software such as Temenos.rnrnEducation and Experience: rnrnOne year experience in credit or collections in a financial institution or lending environment required.rnHigh school diploma or G.E.D.rnAny combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required.rnrnOur Benefits:rnrnCompetitive PayrnPerformance Incentivesrn11 Paid HolidaysrnPaid Time Off (starting at 16 days per year for full-time employees)rn200% 401(k) Match up to 5%rnMedical, Dental, and Vision InsurancernEmployer Paid Basic Life and AD&D InsurancernEmployer Paid Long-Term Disability InsurancernFlexible Spending AccountsrnEducational AssistancernrnLearn more about our employee benefits here: https://www.comfedcu.org/careers/benefits/rnCommunication Federal Credit Union has proudly served its\' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2021-2022. We are committed to our local communities, providing financial education, and supporting local organizations.rnWe are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication - enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.