Customer Engagement and Operations Coordinator - Naifeh Center for Effective Leadership

About the company

University of Tennessee Health Science Center

Higher education · 1,001 to 5,000 employees

What you need

• Bachelor’s Degree required in the areas of public administration, political science, business, and/or a related field of study
• A minimum of two years of professional experience coordinating and hosting organizational events
• Utilizing evaluation software and data analytics tools
• Organizing complex schedules and calendars across multiple programs or functions
• Engaging and recruiting stakeholders or customers for services
• Conducting research to develop and present recommendations based on findings.
• Astute knowledge, skills, and abilities using the Microsoft suite of tools including PowerPoint, Word and Excel.
• Ability to use various software programs for measuring programmatic key performance indicators.
• Ability to design and evaluate training programs.
• Customer service skills and abilities to provide timely, personable, and professional responses.
• Interpersonal and communication skills, both written and oral.
• The ability to work effectively with a wide range of constituents in a diverse community, including high-level executives in local and state government.
• The ability to enter data into a learning management system, and the ability to produce and customize reports from the same.
• The ability to gather data, compile information, and prepare reports.
• The ability to use tact and discretion when dealing with a variety of issues.
• Problem-solving and critical thinking skills to complete assignments.
• Ability to actively listen and identify solutions for customers and organizations, articulating services provided by the agency to meet stakeholder needs.
• The ability to prioritize work based upon objectives and goals of the agency and make recommendations to create and change office-level procedures.
• The ability to make effective decisions by interpreting situations and providing solutions that are innovative and meaningful to making the agency more efficient and effective.
• The ability to initiate and draft correspondence on behalf of the supervisor.
• The ability to prepare budgets, reconcile accounts, and perform contract management.
• Education: Master’s Degree preferred.
• Experience: Previous experience in the field of public service and/or higher education operations.
• unquestioned integrity and trustworthiness.
• commitment to the University’s mission and strategic plan, as well as missions and strategic plans for each campus/institute/agency.
• ability to make good, consistent, and fair decisions (based on fact and data).
• ability to work with cross-functional teams and to foster teamwork.
• Location: Knoxville, TN
• Find more information on UT Benefits here
• Resume
• Cover Letter
• List of 3 Professional References
• Writing sample

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