Customer Experience Associate (CXA) Level 1
Indigo Insurance Ltd
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- Location
- Los Angeles, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 22
- 1 day ago
Career path
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About the company
Indigo Insurance Ltd
Insurance · 2 to 10 employees
Our mission is simple. To transform your insurance experience through innovative technology and uncommon service delivery. Wherever you are in the Caribbean.
What you'll do
- The Customer Experience Associate will provide personalized assistance to clients and claimants, including processing new business, renewals, and claims reporting.
- They are responsible for maintaining client relationships, managing inquiries via various channels, and ensuring adherence to company policies.
What you need
- Candidates must possess at least a high school diploma and prior experience within an insurance organization.
- Strong proficiency in MS Office, excellent communication skills, and an innovative, entrepreneurial mindset are required.
- Education: a high school diploma
Key skills
Customer serviceClaims reportingPolicy administrationCommunication skillsPlanningAnalytical skillsDecision-makingMS OfficeInsurance regulationsRetentionData entryProblem solving
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Read the full posting here
Indigo Insurance Agency is a leading general insurance provider in the Bahamas. We are on a path of transformation from very manualized to digitalized processes.
As a CXA Level 1 at Indigo Insurance Agency, your primary responsibility will be to ensure exceptional customer service and satisfaction for our clients and claimants. You will play a crucial role in providing personalized assistance, addressing inquiries, and resolving clients' concerns. By delivering a positive customer experience while adhering to industry regulations and company policies, you will contribute to our mission of maintaining long-term client relationships and fostering business growth.
Key Responsibilities:
Read and understand policy wordings
Advise and guide clients to use payment portal and other non-cash payment options
Assist clients and claimants with claims reporting
Processing new business, endorsements, renewals and cancellations
Prepare renewal presentations
Answer phone calls
Follow up with clients on outstanding receivables
Respond to new/assigned/unassigned tickets (email, voicemail, messages)
Update client profile
Scan documents to client profile
Renewals and retention calls to clients
Renewals and retention updates
Assist auditors when necessary
Requirements:
High school diploma or higher
Prior experience working within an insurance organization
Demonstrable innovative and leadership qualities from previous roles.
An appreciation for new technology and how it can elevate business processes and performance
An insatiable appetite for improvement and growth
An entrepreneurial approach to work and business
Good proficiency in MS Office applications
Strong planning, analytical, decision-making and communication skills.
High integrity and non-compromising ethical standards.