Customer Relations Coordinator/logistics
Forward Air
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- Location
- Des Plaines, IL
- Job type
- Full time
- Posted
- Oct 22
- Today
Career path
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About the company
Forward Air
Transportation/trucking/railroad · 1,001 to 5,000 employees
What you'll do
- Support accurate shipment processing, documentation, and communication
- Serve as a primary point of contact for customers, carriers, drivers, and internal teams
- Schedule shipments and provide tracking and tracing
- Provide customer support and timely, accurate updates
- Assist with freight acceptance and basic cartage support where applicable
Key skills
customer service
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Read the full posting here
The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication within a transportation terminal or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.