Customer Service Representative - Export
Expeditors
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- Location
- Hazelwood, MO
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 2
- 17 days ago
Career path
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About the company
Expeditors
Logistics and supply chain · 10,001+ employees
What you'll do
- Arrange export shipments and ensure the timely movement of freight.
- Prepare international transportation documents, coordinate vendor rates and services, manage billing and data entry, and communicate with customers and overseas contacts.
What you need
- <ul><li>Great attitude and willingness to learn</li><li>Handle fast paced environment and can prioritize tasks</li><li>Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.</li><li>Pro-active, strong organizational skills.</li><li>Good computer skills (Excel, Word)</li><li>Fluent in English</li></ul>
Key skills
Fluent in EnglishGood computer skillsExcelWordEffective interpersonal skillsStrong organizational skillsWillingness to learnPrioritize tasks
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Perks
- Paid Vacation
- Holiday
- Sick Time
- Medical
- Dental
- Vision
- Life Insurance
- Employee Stock Purchase Plan
See full description on company page, apply now
Read the full posting here
Arrange Export shipments, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
Ensure smooth and timely freight process flow
Prepare various documents for international transportation
Coordinate and negotiate rates with our contracted vendors in procuring space and services
Ensure accurate and timely client and vendor billing
Ensure accurate and timely data entry into our operating system
Interact with our customers in arranging their international export shipments, meeting customer service standards
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and SOPs remain updated
Work with the team on meeting KPI standards, as per the company's procedures
Monitor shipment reports to ensure total customer satisfaction
Overseas communication
Culture:
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Great attitude and willingness to learn
Handle fast paced environment and can prioritize tasks
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word)
Fluent in English
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Dental, Vision
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company