Customer Service Representative
Inframark
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- Location
- Belle Chasse, LA
- Work style
- On-site
- Job type
- Contractor, Temporary
- Posted
- Oct 15
- 4 days ago
Career path
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About the company
Inframark
Utilities · 1,001 to 5,000 employees
What you'll do
- Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
- Fills out necessary paperwork associated with each transaction. Generates reports as needed.
- Refers service failure complaints to designated departments for investigation.
- Inputs information regarding inspections and payments.
- Prepares basic correspondence with customers.
- May be responsible for maintaining a cash drawer and processing cash payments.
- Other duties as assigned.
What you need
- Requires a high school diploma or GED and 1 year of related experience.
- Requires basic proficiency with Microsoft Office and internet, basic map reading, ability to read meters, and working knowledge of billing and payment processing; occasional lifting and moving of up to 20 lbs is required.
- Education: a high school diploma
Key skills
Microsoft OfficeBasic map readingRead metersBilling & payment processingCash handlingBasic office equipmentPhone systemsType 35 WPMAlpha-numeric keys10 key-machine
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Read the full posting here
CUSTOMER SERVICE REPRESENTATIVE
Inframark is looking for an experienced customer service representative to join our team in Plaquemines Parrish. You would be
responsible for handling and processing incoming calls and requests from customers related to water bills.
RESPONSIBILITIES
Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
Fills out necessary paperwork associated with each transaction. Generates reports as needed.
Refers service failure complaints to designated departments for investigation.
Inputs information regarding inspections and payments.
Prepares basic correspondence with customers.
May be responsible for maintaining a cash drawer and processing cash payments.
Other duties as assigned.
Education/Experience
:
High School Diploma or GED and 1-year related experience.
Technical
:
Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.
Communication
:
Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.
Problem Solving & Quality
:
Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.
Managing For Results
:
Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.
Leadership & Initiative
:
Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.
PHYSICAL DEMANDS
The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.