Customer Service Representative
Johnson Brothers
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- Pay
- $23
- an hour
- Location
- Irving, TX
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 22
- 2 days ago
Career path
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About the company
Johnson Brothers
Wine and spirits · 1,001 to 5,000 employees
Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth.
What you'll do
- Remotely deposit daily checks collected from route drivers and sale reps
- Post customer checks within the application system
- File deposits following document storage policies
- Answer the customer service phone line and monitor and respond to the general email inbox
- Support customer credit memos following a verification process
- Support the commercial team through liaison with delivery and warehouse teams
- Oversee will call and sample checkout and provide general office support
What you need
- Excellent written and verbal communication skills
- Professional telephone etiquette
- Resolution driven and customer service oriented
- Ability to multi-task and meet deadlines in a fast paced, high volume environment
- Detail oriented with strong organization skills
- Solid computer skills including MS Office (Excel, Word and Outlook)
- 2 year Business related degree (preferred)
- Education: an associate degree
Key skills
Written and verbal communicationCustomer serviceMulti-taskMeet deadlinesOrganization skillsMS OfficeExcelWordOutlookProfessional telephone etiquette
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See full description on company page, apply now
Read the full posting here
Looking for a rewarding career? Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!
Job Description:
Shift: Monday through Friday, 7:30 am - 4:00 pm
Pay: $23/hour
Remote deposit of daily checks collected from route drivers as well as sale rep check collection
Posting of customer checks within our application system
Filing of deposited and following the companies established document storage policies
Support customer service functions including but not limited to:
Answering the customer service phone line to support the commercial team as well as direct customers
Monitor and respond to the general email inbox
General order entry and modification
Processing approved discounts
Customer credit memo support following a verification process
Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups.
Provide general office support such as supply orders, meeting and event setup and preparation support.
Other administrative and support functions as assigned.
Job Requirements:
2 year Business related degree (preferred).
Excellent written and verbal communication skills with professional telephone etiquette
Resolution driven and customer service oriented
Ability to multi-task and meet deadlines in a fast paced, high volume environment.
Detail oriented with strong organization skills.
Solid computer skills including: MS Office (Excel, Word and Outlook).
Perform wide variety of administrative duties as assigned
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
Worker Sub-Type:
Regular
Time Type:
Full time