Customer Service Representative Tier I

Customer Service Representative Tier I Location : Location US-IL-Mattoon ID 2026-41498 Category Store Operations Type Regular Full-Time Overview Build Your Career with Rural King Rural King is seeking a Customer Service Representative to provide friendly, professional support to customers through phone, live chat, and other communication channels. This role assists with online orders, order management, returns, product questions, and issue resolution while partnering with internal teams and manufacturers to deliver a positive customer experience. Related Job Titles Customer Service Representative • Customer Service Specialist • Customer Support Representative • Customer Care Representative • Customer Experience Representative • Order Management Specialist • Call Center Representative Responsibilities What You’ll Do Customer Support & Order Management Respond to customer inquiries through phone, live chat, and other communication channels. Assist with online orders, order status, order changes, returns, and general order management. Research and resolve customer questions related to products, orders, shipping, availability, and services. Contact manufacturers and vendors to obtain product, order, warranty, or service information. Track customer returns and follow up on order issues to ensure timely resolution. Partner with coworkers and internal departments to address customer needs and resolve issues. Maintain accurate customer and order information and protect confidential information. Participate in training, workshops, webinars, and other learning opportunities. Demonstrate behaviors that reflect Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. What We’re Looking For 1+ year of customer service, call center, retail, order management, or related experience preferred. Experience supporting customers by phone, live chat, email, or other digital channels. Strong verbal and written communication, listening, and problem-solving skills. Excellent customer service and conflict-resolution skills. Comfortable navigating multiple computer systems and software applications. Working knowledge of Microsoft Office Suite. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Ability to work effectively with customers, coworkers, manufacturers, and internal teams. Willingness to learn, adapt, and continuously improve. Qualifications Physical Requirements Ability to sit or stand for extended periods. Ability to lift up to 15 pounds periodically. Ability to navigate and access all required facilities. Ability to communicate effectively in person, by phone, and electronically. Close vision required for computer-related activities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Why Join Rural King? At Rural King, we believe our people are the foundation of our success. As a family-owned company with a strong history of growth, we provide opportunities to learn, grow, and build a rewarding career. When you join our team, you'll enjoy: Competitive pay Medical, dental, and vision insurance Paid time off and paid holidays 401(k) with company match Associate discounts Career growth and advancement opportunities Training and professional development A collaborative, team-focused work environment Compensation The pay range for this position is $15.00 - $16.25 per hour and is bonus eligible. Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. Benefits: [View Rural King Benefits] https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094 Min USD $15.00/Hr. Max USD $16.25/Hr. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. AI Use Notice: https://tinyurl.com/aiusageruralking Application FAQs Software Powered by ICIMS www.icims.com