Customer Service Specialist - Payee Center

Customer Service SpecialistnReal-world impact. Life-changing outcomes.nnCommQuest seeks a Full-Time Customer Service Specialist to assist clients in the Payee Center. The Customer Service Specialist is responsible for providing support to program participants by managing payment processing (checks, ACH, Truelink Card), communication with clients and vendors, and maintaining detailed financial records within a representative payee program.nnIn this role, you will:nnGrow professionallynBuild valuable relationshipsnWork on a team providing exceptional carenMake a real difference nnnWhat is CommQuest? nCommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance. nnAre you interested in CommQuest, but don\'t see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.nnWhat you gain:nnGreat experience in the behavioral health and substance abuse fieldnVisibility into how our community supports those in neednOpportunities to share your expertisenPeace of mind knowing you are benefiting the clients we serve and the community at largennnWhat you\'ll do:nnProcess and distribute client payments (checks, ACH, Truelink Card) accurately and in a timely manner.nRespond to client and vendor inquiries regarding payments, direct deposits, budgets, and balances.nMaintain accurate financial records in the agency\'s accounting system.nAssist clients with understanding budgets and payment schedules.nCollaborate with case managers and other departments to coordinate client services.nVarious office duties (Mail processing, filing, client inquiries in-person or over-the-phone, client updates, etc.)nOther duties as assignednnnSchedule:nShift available:nPart-time, Monday-Friday, minimum 2 hours per daynMinimum Qualifications:nnMinimum of High School Diploma or GED equivalent is requirednMust have a valid Ohio driver\'s license with less than 2 points on driving record and proof of auto insurancenConfidence and capability to proactively meet new people who share the CommQuest mission and create connectionsnMust be willing to submit to pre-employment drug screen and BCI/FBI background checknIndividuals in recovery, must have a minimum of one year of sobriety and practice firm boundaries with clientsnnnWe are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.