Dispatcher

About the company

VITAS Healthcare

Hospital & health care · 10,001+ employees

What you'll do

• Assigns add-on orders to appropriate MST timely.
• Assists customer service in troubleshooting Home Medical Equipment (HME)issue for patients and families.
• Assists HME/Operations Manager in resolving issues regarding staff shortages, routes, available equipment and ETA’s.
• Responsible for ongoing communication with MST’s during their workday regarding address changes, ETA’s, and any other order issues that affect the MST’s route.
• Monitors and checks assigned orders containing critical ETA’s
• Monitors MST productivity throughout the day, and communicates performance issues to HME/Operations Manager.
• Schedules routine cylinder refills as assigned.
• Answers inbound calls timely and adheres to call script guidelines.
• Ensures internal and external customer satisfaction is obtained by answering questions, resolving and using proper telephone etiquette.
• Assist customer service in processing delivery and pick up orders as assigned.
• Assists in minimizing overtime through utilization of effective and efficient MST routing and scheduling.
• Participates in training as required for position.
• Collaborates with managers to minimize lost equipment.
• Schedules and organizes daily deliveries, pick-ups and equipment service needs for MST’s according to geographic area and availability of employees.
• Perform other job duties as requested by ACCEL Customer Service Manager.
• Attend and participate in related Company meetings and/or committees.
• Complete all required training for the position during the first year of employment.
• Maintain positive work relations with staff members and customers.
• Possess strong customer service, phone and interpersonal skills.
• Direct daily routing functions.
• Experience with medical equipment preferred.
• Prefer two to five years of related experience.
• Must be computer proficient.
• Able to work in a fast-paced environment.
• Highly organized and ability to multi-task.
• Able to communicate in the English language. (Bilingual preferred)
• Familiarity with and ability to navigate throughout VITAS Healthcare service areas.
• Ability to work unsupervised exercising discretion and independent judgment.
• Satisfactorily complete job related competencies.
• High school diploma or equivalent.
• EOE/AA M/F/D/V

What you need

• Excellent customer service and telephone skills

Key skills

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