Early Careers: Employee Experience Analyst - Irvine - 2027

About the company

WTW

Financial services · 10,001+ employees

What you'll do

• Strategic navigator and influencer. Partners with senior colleagues to design, present and implement communication and change strategies, building trust and influencing decisions that support client and business outcomes.
• Content creator and storyteller. Uses AI and digital tools to accelerate research, drafting and production, then applies judgement to translate data and insights into accurate, clear and audience-specific deliverables across formats.
• AI-enabled problem solver and validator. Structures prompts and workflows, selects appropriate tools and critically evaluates outputs for evidence, logic, tone, bias, accessibility, confidentiality, brand alignment and client suitability; escalates when expert review or a non-AI approach is needed.
• Experience advocate. Tests digital and AI-enabled experiences, gathers user feedback and translates usability and accessibility findings into practical improvements.
• Relationship builder and collaborator. Builds rapport quickly, values team members’ strengths, exchanges constructive feedback and helps create an inclusive environment where colleagues can contribute, learn and thrive.
• Curious, resilient learner. Pursues new knowledge and opportunities, steps outside the comfort zone and remains composed through ambiguity and challenging situations.
• Excellence seeker. Brings a team-first mindset, accountability and commitment to high-quality work aligned with the company values of client focus, teamwork, respect, excellence and integrity.
• Research, analyze, write and refine employee experience materials, using AI for first drafts and analysis while applying strong editing, storytelling and audience-adaptation skills.
• Build technical knowledge across industries and human capital topics.
• Produce high-quality work and manage assigned activities consistently, including quality assurance of AI-assisted and human-created deliverables.
• Coordinate stakeholders and projects by tracking decisions, actions, risks, dependencies, timelines and communications.
• Conduct interviews and synthesize qualitative and quantitative findings into clear insights and recommendations.
• Prepare for and participate in client meetings, present selected work, facilitate portions of discussions and follow through on actions with coaching.
• Create reusable prompts, context, examples and workflow instructions for recurring work.
• Test digital and AI-enabled experiences for usability, accessibility, accuracy and failure modes, and recommend evidence-based improvements.
• Apply responsible AI practices covering privacy, confidentiality, intellectual property, bias, sourcing and human review; escalate uncertainty or risk.
• Support business development and intellectual capital by drafting statements of work, project plans and budgets and contributing to new tools and approaches. 

What you need

• Knowledge of communication, change management, marketing, digital and social media trends and their application to client solutions.
• Professional presence and strong written, web and oral communication skills, with creativity and technical aptitude.
• Ability to manage priorities, own defined workstreams, exercise judgement within guardrails and seek guidance when requirements or risks are unclear.
• Strong problem-solving, project management, analytical, interpersonal and teamwork skills, including the ability to leverage related practices.
• Ability to analyze data, test assumptions, distinguish evidence from inference and translate insights into audience-specific recommendations.
• Understanding of agile principles and design thinking.
• Practical AI literacy, including prompt and context design, source-grounded research, iterative testing, fact and citation validation, bias awareness and responsible use of approved tools.
• Availability to travel as needed.
• Able to work legally in the United States indefinitely and without Visa sponsorship
• Progress towards a Bachelor’s degree in liberal arts, communications, journalism, business, or a related field with a minimum overall GPA of 3.0.
• Accepting applications from candidates that graduate between May 2026 through June 2027.
• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), <a target="_blank" rel="noopener noreferrer" href="https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf">Paid Time Off </a>(Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).&nbsp;

Key skills

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