Enrollment Specialist
Symple Lending
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- Location
- Irvine, CA
- Posted
- Oct 21
- Today
Career path
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About the company
Symple Lending
Financial services · 51 to 200 employees
Symple Lending, an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers.
What you'll do
- Monitor and respond promptly to inquiries via Slack chat
- Assist with converting files and ensure successful document delivery
- Communicate with current and potential clients via phone, SMS, and email
- Provide customer service via chat and phone to resolve problems
- Coordinate with IT, affiliates, and other departments to resolve issues
- Maintain accurate records of support requests and resolutions
- Collaborate with sales agents to identify recurring issues and recommend process improvements
What you need
- Proven experience in a customer service role, with a focus on chat and phone support
- Experience supporting a sales team, preferably in a fast-paced environment
- Strong troubleshooting skills and the ability to resolve technical issues effectively
- Experience in the debt settlement industry
- Excellent communication skills (verbal and written)
- Ability to multitask, prioritize, and stay organized in a high-pressure environment
- Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools
- Bilingual (English and Spanish) (preferred)
Key skills
customer servicechat and phone supporttroubleshooting skillsSalesforceSlackCRM systemscommunication skillsmultitaskprioritizestay organizeddebt settlement industryBilingual (English and Spanish)
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Perks
- Professional growth
- Health insurance
- Vision & dental insurance
- Paid time off
See full description on company page, apply now
Read the full posting here
Symple Lending, an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers.
As an Enrollment Specialist, you will play a vital part in supporting daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications.
What You’ll Be Doing:
Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team.
Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication.
Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems.
Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently.
Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up.
Collaborate with sales agents to identify recurring issues and recommend process improvements.
Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.
What You’ll Bring:
Proven experience in a customer service role, with a focus on chat and phone support.
Experience supporting a sales team, preferably in a fast-paced environment.
Strong troubleshooting skills and the ability to resolve technical issues effectively.
Experience in the debt settlement industry.
Bilingual (English and Spanish) preferred to support our diverse team and client base.
Excellent communication skills (verbal and written).
Ability to multitask, prioritize, and stay organized in a high-pressure environment.
Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools.
Why Work for Symple Lending:
Competitive Salary
Professional growth
Health insurance
Vision & dental insurance
Paid time off
A collaborative and innovative work environment.
Opportunities for professional growth and development.