Fiber Optic Technician

Position\nTitle: Fiber Optic Technician Non-Union Rate of Pay: $21.78 to $ 29.70 hourly DOE, plus additional $3.00 per hour when performing the premium\nadditional responsibilities. Benefits: Medical, dental, vision, 401k, flexible\nspending account, paid sick leave and paid time off, parental leave, quarterly\nperformance bonus, training, career growth and education reimbursement\nprograms. Ziply Fiber is a local internet service\nprovider dedicated to elevating the connected lives of the\ncommunities we serve. We offer the fastest home internet in the nation,\na refreshingly great customer experience, and affordable plans\nthat put customers in charge. As our state-of-the-art fiber\nnetwork expands, so does our need for team members who can help us grow and\nrealize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like\n neighbors, with empathy and full attention. Empowering You: We help customers choose\n what is best for them, and we support\n employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how\n we serve customers and each other.  Earning Your Trust: We build trust through clear,\n honest, human communication. Job Summary The Fiber Optic Technician is responsible for\nengaging and developing customer relationships and providing solutions to our\ncustomers through Ziply Fiber products and services. Essential Duties and Responsibilities The\nEssential Duties and Responsibilities listed below are a range of duties\nperformed by the employee and not intended to reflect all duties performed. Customer Installation, Service, and Repair · Install\nand maintain residential internet and phone (ie: fiber drops, ONTs, routers,\nWi-Fi extenders and inside premises wiring.) · Support,\ninstall, and repair company products and services. · Communicate\neffectively and accurately with customers to reduce repeat service calls. OSP Maintenance, Outage Prevention, and Field Support · Locate\nand report potential issues with OSP to prevent outages and maintain a\nprofessional appearing plant. · Respond\nto service outages and assist vendors when/where needed. · Fiber\nOptic Splitter adds & Hub work. · When\nnot re-supply, the technician will be in the load performing Fiber Tech work. Technical Systems, Equipment, and Documentation · Read\nand interpret outside plant drawings for drop placement, customer service\norders and repair tickets. · Use\nautomated dispatch equipment (i.e., handheld terminals), and appropriate test\nequipment to verify proper installation and/or repair. · Residential\nGateways and HSI (High-Speed Interface) business class routers. Safety, Access, and Standby Requirements · Work\naloft on ladders against buildings or poles while connecting, installing or\nrepairing fiber and wireless services. Bucket truck and other vehicle/trailer\nuse may be required. · Must be\navailable for Standby rotation. Material Handling, Inventory, and Re-Supply · Drive\nbox truck to pick up material and deliver to needed locations. · Organize\nand clean the storage units, breakdown pallets, put material away. · Make\nre-order list for next run. · Frequency\nwill be dependent on volume of work and consumption of material. Other Duties · Performs other duties as required to support the business and\nevolving organization. Premium\nAdditional Responsibilities · Business Hosted Voice. · Commercial designed\ncircuits managed WiFi Solutions. · Turns up and Assists\nwith Provisioning repeat design circuits and managed routers. · Central Office tasks. Qualifications · High school diploma or GED required. · Experience supporting and interacting with\ncustomers is preferred. · Experience with MS Outlook, Word, and Excel,\nand different PC operating systems preferred. · 1-2 years of experience in fiber data and voice\ninstallation and maintenance Telecommunications wiring color-code competency is\na plus. · Additional certification, licensing, or\nexperience (i.e., hosted voice, ethernet, Fiber, Optics, flagging, CPR etc.) is\na plus. · Must have and maintain a valid\ndriver’s license, auto insurance, and satisfactory driving record. · Must complete a pre-employment drug screening. Knowledge, Skills,\nand Abilities: · Ability to work nights\nand weekends, as well as on-call rotation as required. · Ability to work aloft from\nheights on poles and ladders. · Ability to follow through\non jobs to completion in a timely manner. · Ability to remain calm in\nhigh stress situations and demonstrate good judgment. · Basic keyboard and software skills. · Good mathematics\nskills. · Active listening,\ndecision making and strong problem-solving skills. · Ability to communicate\neffectively with customers and provide excellent customer service. · Strong verbal and\nwritten communication skills. · Ability to read and understand road maps, discern street signs,\nand address numbers. · Ability to be\nunaffected by flashing lights and strobes. · Ability to operate equipment to perform the\nessential functions of the job (i.e., splicing tools, test equipment,\ncomputer/laptop, phone, and company vehicle.) · Ability to drive on behalf of the company in a safe\nand responsible manner. Work Authorization Applicants must be currently authorized to\nwork in the US for any employer. Sponsorship is not available for this\nposition. Physical Requirements The physical\ndemands described here are representative of those that must be met by an\nemployee to successfully perform the essential functions of this job.\nReasonable accommodations may be made to enable individuals with disabilities\nto perform the essential functions. Fiber Optic Technician work involves driving\na motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may\nrequire maintaining physical condition necessary to frequently stand, walk, climb,\nor sit for prolonged periods of time and regularly position oneself (i.e., bend,\ntwist, reach, grasp, push, pull) to handle, lift and carry objects over 50 lbs. Work Environment The Fiber Optic\nTechnician will frequently work in cold or hot temperatures and at heights over\n15 feet. Work occasionally will be in confined spaces (i.e., attics, crawl\nspaces, trenches) and involve moderate to high noise levels. The Fiber Optic\nTechnician will also work near power lines and electricity, as well as work and\ntravel in inclement weather. Diverse Workforce / EEO: Ziply Fiber is\nan equal opportunity employer. Ziply Fiber will consider all qualified\ncandidates regardless of race, color, religion, national origin, gender, age,\nmarital status, sexual orientation, veteran status, and the presence of a\nnon-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background\ncheck as conditions of employment. Ziply Fiber may require a pre-employment\ndrug screening. Ziply Fiber is a drug free workplace.