Field Service Engineer - Los Angeles
Ford Motor Company
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- Location
- Los Angeles, CA
- Job type
- Full time
- Posted
- Oct 30
- 2 days ago
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Career path
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About the company
Ford Motor Company
Automotive · 10,001+ employees
What you'll do
- Diagnose the toughest vehicle concerns
- Improve dealership service processes
- Help ensure customers have an excellent ownership experience
What you need
- Bachelor's degree
- 2+ years of automotive dealership diagnosis and repair experience.
- 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).
- Valid, unrestricted driver’s license.
- Ability to operate manual transmission vehicles.
- Ability and willingness to travel with overnight stays on a weekly basis.
- Ford and/or Lincoln specific Automotive Repair Technical Training, including heavy trucks and diesel.
- Automotive Service Excellence (ASE) certifications in one or more of the following:
- A, C, E, G, H, L, T, X series
- 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
- Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
- Strong professionalism and customer-facing skills, including:
- Service and customer interface experience
- Comfort working with dealership leadership, customers, and cross-functional Ford teams
- Strong interpersonal skills, with the ability to:
- Command respect in the shop and the boardroom
- Influence without direct authority
- Navigate difficult conversations with dealership leaders, technicians, and customers
- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day
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In this position...
As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.